I kept having problems getting hot water, but the views were amazing

I chose this hotel mainly because it advertised a 24/7 paid airport shuttle, which was essential since I was arriving alone at 1:30 a.m. in Panama. I emailed the hotel and called for three days to arrange the service, but never received a response and the phone was never answered. As a result, I had to take a last‑minute airport taxi and pay $60, which could have been avoided if the advertised service had been properly managed. During my stay, the ice machine was broken and remained unrepaired the entire time. The mini fridge did not cool, and the hotel was unable to provide ice, an ice bucket, or any alternative solution—even when I offered to buy my own ice. The front desk was often understaffed, leading to long wait times. I once waited over 18 minutes just to reset my room key, which stopped working twice during my stay. On the positive side, the hotel was clean, housekeeping serviced my room daily, and the housekeeping staff were very helpful—especially when assisting me with a pillow change due to my neck issues, which I truly appreciated.

I had a delicious ribeye dinner at the bar lounge 😋. Room was very clean. Hotel is close walking distances to financial, shopping & goid eats.

We decided not to have breakfast at the hotel cause we wanted to try other restaurants and yes the air conditioner worked very well

Very friendly staff, and very good daily cleaning of the rooms. I didn't like that my key card kept deactivating though and I had to keep getting it renewed multiple times per day in order to use the lift and access my room

Didnt have breakfast. AC good. Sink took a while to drain. Room was clean

the hotel has restaurants around but not in the same block. The Air condition very good. the staff were very nice.

Had a tough first night the place was packed with travelers no hot water for the first night. But the staff have been absolutely unbelievable. The room is superbly clean. I’ve never seen a single ant roach. Any kind of bug. Amazing viewing areas from the floor down from the 12th story write in the middle of everything you would need. Everyone has been amazingly patient with my horrible Spanish.

Not perfect but it's decent and clean.

Excellent location, staff was lovely and the breakfast was phenomenal.

Definitely recommend it was a great stay

The room was perfect , but some items doesn't work well, the shower handles were broken, the soap dispenser and the soap stand were loose from the wall and continuously fallen to the floor, the white towels are off white, need a better laundry The room was great, but there were some issues with the amenities. The shower handles were broken, and the soap dispenser and stand were loose, causing them to constantly fall to the floor. Additionally, the white towels had a slightly off-white hue, suggesting they could benefit from better laundry treatment. On a positive note, the front desk staff were very responsive and helpful, and the location was fantastic, with plenty of good restaurants nearby and a safe area to walk around.

Clean rooms. The ac works great. The bed was really comfortable. We forgot something in our room after checkout and the staff was super helpful in retrieving it and keeping it until we could grab it.

Rooms in good condition, beds comfortable but no USB outlets in rooms. Restaurant always empty, hallways dark on most floors, elevator and key cards janky. Hotel does NOT look like promo photo. Staff meh...some eran muy amable, otros no mucho.

La ducha estaba rota, la jabonera está rota, la mesa de planchar estaba rota

Great stay! There were some blimps, but the staff was courteous and solution oriented. Rooms were clean, beds were comfortable and the AC worked perfectly.

large spotless room with a good shower, comfortable bedding and a good view. They had lsitened to my room requests. Very good value for money

great

Taylor- The property was perfect. Well maintained, lovely decor, lovely rooms. I stayed in a suite for new years and it was lovely. Clean and comfortable rooms. The hotel is in a perfect area. Close to everything! Malls, food, shopping, supermarkets, transportation and more. They also have airport shuttle for a small fee and the driver is great! The staff at the hotel were lovely and very helpful. I would stay here when I return. Thank you Exe Oriental! Happy New Year.

Internet speeds of 10-12 Mbps. Don't expect to be able to do any work here if you book. Totally unacceptable for the cost.