Ocean Dream Cancun by GuruHotel

Explore Ocean Dream Cancun by GuruHotel
7.6
Pleasant
From 1,046 reviews
Cleanliness

7.8

Room Comfort

7.8

Service and Facilites

7.8

Traveler Reviews Ocean Dream Cancun by GuruHotel

Number of reviews per page
20
40
Top reviews
Jacqueline
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Could not believe they supply a coffee machine but no coffee! Only hotel in multiple across Mexico 15 day trip to disappoint. When trying to get coffee for machine told by reception go to dinning room to buy. Dining room told me go to reception or shop! Shop only has instant coffee which is horrible!
Karen
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was fairly clean, the shower was a little dirty and the sink kept clogging. The electricity was also not working well so some of the lights would not turn on and the outlets would not work at times.
jeremy
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay for a quick getaway
Yurelys
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

U
MD
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was dirty. Limited cleaning. Room has no blankets we are feeling so cold. Night time. I don’t like they are service.
Shahnoor
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Kitchen should have more utensils and they should provide light blankets.
Lina
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La piscina está increíble, la cercanía del mar es algo asombroso. El servicio del personal fue muy agradable. Un hotel muy recomendable
Elsa
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

PH was dirty and run down
Juliet
icon-with Children
with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

not good place to stay,worst hotel,tv not working,wifi not working,i cancelled my booking no refund.
Juan
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice basic and affordable place to stay
Angela
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Loved this beachfront hotel. Very secure and regulated entry made us feel safe. The staff were great and attentive. Beautiful pool and areas to lounge by the pool and on the beach. Great poolside snacks and bar. Proximity to great restaurants is fantastic.
Thomas
icon-with Friends
with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

When looking for hotels to enjoy our spring break, Ocean Dream stood out to us as being a safe, clean, and centralized. Initially, we had 9 people, so I booked 3 rooms for 3 people that fit 4 people each, for a total of 12. Upon arrival, we were charged an extra $240 for having 3 extra people, which is my fault for not reading the fine print, but kind of ridiculous considering the rooms were never arranged for the 3 extra residents. None of the rooms ever received additional beach towels or shower towels, but were charged the extra $240. Secondly, 2 of the rooms contained ants that would climb up onto the counters and eat our food. The room service was good, although a couple of us lost some expensive clothing items that we know were in the room before the maid came by. Additionally, half of my room's shower door was missing, resulting in water covering the entire bathroom floor, which led to water, sand, and dirt being tracked into the bedroom area. As if the missing clothes, sopping wet floors, and bugs in the room wasn't enough, our stay only managed to get worse. One of our friends had an incident on the beach where he fell, which required him to be sent to the hospital. After the hotel heard about it, they sent someone to his room to KICK US OUT. They demanded that we leave because it could backfire on them or that we were to pay them $100 or they would involve the police. We complied out of fear and shock. This experience utterly disgusted us and won't ever be
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Timothy
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice room near strip, on the beach. Dining and shopping options close by. Staff very helpful. Only issues I had were that hot water ran out too fast and had issues with high speed internet after first day. Other than that, it was a great experience .
Oscar
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice
vanessa
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I loved the room. The best part was the ocean view, breathtaking. There were 2 downfalls though. The shower was cold and the toilet was clogged. After reading the multiple signs, not throw paper in toilet, it was still clogged. And the receptionist didn't really explain much about the hotel, as far as how to get to the room, if there is an elevator or stairs, room service or other amenities in the building. Basically, if I didn't ask, I wouldn't know. But overall, I enjoyed my stay.
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Jake
icon-Family
Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Ocean view room was nice, clean property, staff were helpful where they could be
Phyllis
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The room looked over the beach. Very nice view of the ocean. Nice large king bed, very comfortable. Lots of hot water in the shower. Did not deal with the hot tub. Room was large and comfortable. Staff was sufficient.
Kashin
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Love this place perfect location
Juanita
icon-with Friends
with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Ocean view was awesome, beach was lovely
Brandon
icon-with Friends
with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location, friendly staff
Number of reviews per page
20
40