We love this hotel! The receptionist speak english fluentlly, we can leave the luggage at the receptionist before check in time. The room was great, I love the thematic interior, we took a lot of picture there. Very clean, even though its a bit small, but the cleanliness make its very comfortable to stay there! The location is perfect, around hotel there is a lot of restaurant, and the most important, its near onsen and spa which we love! Really recommended hotel.