Its good

Its good

First time staying in this hotel, which is part of a complex of 3 hotels. We usually stay in the Santido hotel..we tried to extend our stay, as our family were going back to the UK and we wanted to stay for an extra couple of nights, but the hotel was fully booked. So we stayed in the Aishen hotel, which in our opinion is best suited to families. Big shout out to the receptionist who was extremely busy and she was on her own. All staff were excellent. X

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Charged extra 560 euros due to error on behalf of Expedia as they say, even tough at check in no issues. Was charged 2 days after. Checked price for 3 adults and 1 child and same as charged, so paid 560 for nothing. They are making up policies as they go and please. On receipt paid the same amount was charged by rxpedia, £450 for the extra guest, and they charged again 560 euros for same thing. Complete rip off. Chrck everything before getting here. All inclusive but premium drinks charged, private beach only offering refreshing drinks and water. Reception attitude appaling even though being shown in the wrong. Never again. Choose a different resort around. There are plenty. Deffinetely bot a 5 star. More like a 4 with indulgence.

Aqua park and beach area is very dirty sea dirty everywhere industrial oil and fuel Because beach in the middle motor sport I don’t understand

Super all

Would like to be back if the prices works and be be good deals

Bad service Some staff were nice some had bad attitude issues Charged extra per night as there was a mistake made on the booking where my child is 12 but was entered as 0 years a genuine mistake they could waived the fee . Rooms were made up late cups weren’t cleaned properly Balcony was flooded by the sprinklers as we were on ground floor . Overall not happy Avoid this hotel

The beach was nice, food was abundant, and staff were friendly!

Everything good

Came out of season weather was very cold so could not enjoy the outside areas. Impressed with food and drinks

Good

We have stayed at many hotels in Side before. What I can tell is that this hotel is THE BEST OF THE BEST among all others. We loved our time there and will be back soon...

I am giving this score for the kindness, courtesy and customer satisfaction approach of the guest relations officer Cennet Hanım during our check-in process and for the attention, friendliness and help of the guest relations officer Cennet Hanım and Leyla Hanım during our stay.

Everything

Almost all bars and facilities of the hotel were closed

Went as a couple for a two night stay in November. Met up with friends as we have done for the last couple of years. Entertainment was really good too. Food was plentiful with all choices. My friends have stayed in season and they said it is magical with so much to do. Always a very enjoyable stay.

There’s a variety of food choices. The facilities were good and enjoyed by children. The waterslides was good. The place was massive. Friendly and accomodating staff.

Some of the staff was exceptionally good and helpful. However my experience with some of reception staff who are main port of call wasnt good, they were rude and hardly understand to communicate in english. The bell boy in the golf cart car who supposed to collect luggage from your room to reception didnt turn up on check out and we had to drag 3 large bags and 3 hand carries to the reception which was quite a walk. Its not all inclusive and you have to pay to eat in Al carte restaurants which is vague and misleading on booking. Poor communication and needs improvement to welcome visitors after all its an expensive resort.