Staff was amazing. Location very central in the hotel zone.. half the time there wasn't hot water but it's common for mexico. Two pool tables free to use. As we were leaving they were fixing the hot tub by the pool tables. The hotel had so much character unlike the white washed other hotels. Beautiful Mayan statues outside, water fall beside the staircase to go outside. 100% book again

Yes

Staff were great but it wasn’t anything like the pictures when I booked it was like a run down motel with bad plumbing

shower have no hot water sometime cold water comes sometimes hot water. You cannot take the shower.

no hot water either day i was there and internet was shabby

Super me encantó ,

Exelente

The staff were all very friendly and helpful! The place is quiet and very beautiful.

Very nice little hotel pretty much near everything.. would definitely stay here again

Comfortable place..wish the bedding was much cleaner but overall a lovely place to stay.

No hot or warm water The exercise equipment was either broken or dangerous to use. Otherwise the room was ok

All I can say is that when I arrived, it was raining and the ceiling of the hotel not the room was leaking. There was no hot water the TV in 216

Amazing staff

Beautiful property with amazing staff the hotel manager is accommodating, helpful, and always has a smile on his face

I had a great stay here! The staff was very helpful with my needs and very nice!

Excellent staff very clean, condition around the property very poor

It’s really good for what you pay.

I like this place its clean an in the cut across the street from the big hotels....i needed to rest myself an get food this location gave me everything i needed an more

The property had a terrible odor throughout my stay. There were several bugs in my room. There was a point where I could only shower with cold water because the hot water was not running. It was not as advertised on Expedia.

The hotel is okay. The rooms are cleaned every day. It is a low cost hotel. The staff will help you get where you need to go. They also fixed my bed. The negative parts are that the hotel itself is not air conditioned. The room is but not the halls and lobby. The ceiling looks like it suffers from a few roof leaks. There is no hot water and I was on the third floor which had low water pressure. I’m interested in adventure so I like getting around and going places. The hotel is not a deal breaker. I did enjoy the low price. If you’re looking for a resort experience, this is not for you.