Pros: The property is beautiful, with a great rooftop deck (which could be better utilized with more furniture) and discounted parking nearby. Lots of steps. Very nice, helpful staff. Cons: Only 2 outlets per room. Very noisy. No AC and very hot in April. Shower pressure is very weak, and it takes a long time to get hot water. WiFi service is terrible: slow and unreliable (much better at the hotel across the street and all the nearby restaurants). Could use some refreshing/remodeling.

We had high expectations for Los Arcos, but the experience fell short. We originally booked the suite, which turned out to be extremely noisy. The hotel moved us to a smaller, less expensive room and assured us the price difference would be refunded through Expedia. When we contacted Expedia, they told us the hotel declined to adjust the booking cost. In the end, we paid the higher suite rate for a lower‑priced room. This was disappointing and not the level of service we anticipated from either Los Arcos or Expedia.

Everything was excellent.

Most beautiful place in Taxco. Fabulous staff. Clean rooms. I totally love this place.

Clean, good value.

Even though is not luxury hotel it has many riches. The view is stunning and the terrace will leave you speechless. So close to the downtown area a small walk to city center. My third stay here!!! And it won’t be my last

I enjoy boutique hotels and old buildings restored and this one was astonishingly beautifully restored. It was not necessary spacious but well distributed

Staff is great.. rooms were both super clean

Es agradable el hotel. La ducha muy poca agua y fría, que Taxco estaba sin gas

Excellent location! The room was clean, there were a few ants but it wasn’t too bothersome. A few cons; It took a long time to get hot water for the shower. The shower is pretty narrow specially since the shower rod/curtain was too close. The shower head pressure was really low. It looked like some of the holes of the shower head were closed up. Needs some work. Overall it was an excellent stay, staff were super friendly and local people were super helpful and accommodating. Can’t wait to go back.

Great location

We were made very welcome for our two night stay at Hotel Los Arcos. Its situation so close to the Zocalo and all it's diá de Muertos festivities made for a very vibrant and exciting weekend. Our room - 11 - a junior suite - exceeded our expectations, having the second bed on an upper mezzanine, which was perfect for our adult son. Everything was clean and neatly presented, and the bed was exceptionally comfortable. Communal areas were clean, attractive and comfortable, and everyone should make a trip up to the rooftop terrace, which has amazing views across Taxco. The reception staff were most helpful. We would very happily stay there again.

Clean

No hot water in afternoon as they were cleaning the tanks.

A historic property positioned central to attractions and wonderful staff. They also feed the stray perros of Taxco so if you're a dog lover, support these good people.

Great stay-We would stay there again.

Front desk staff friendly and helpful about giving directions and recommendations

The staff was very friendly. The room was reasonably priced. The room was big enough. The bathroom was small, BUT it had all the necessary items. The fan was of great use because Taxco is stuffy/humid. Thank you for welcoming us to Taxco. I will recommend the hotel to family and friends.

Room facilites aré awesome, a very nice place yo rest

Excellent location and a very friendly staff.