This is a 2 star hôtel at best and it needs renovations!

Dated decor.

Great location: Easy to get to downtown area and the waterfront. Ample parking was available. Breakfast was delicious.

Thank u for the breakfast very appreciated

Location is great. Staff was outstanding for helping me find a suitable room. Breakfast was outstanding! Will stay again.

The room we stayed in was old and run down. The doors to all the rooms slam so hard they can be heard all night. No fault of the hotel but there is a night club across the street that was so loud the music on till 3 am with people yelling and car racing up the street…. Was a sleepless night so we actually checked out at 4am and when we went to our car a couple druggies were at the back door all strung out. Will never return

The bed was comfortable. The property and our room specifically needs updating, repairs and maintenance. Best part was that the hotel was very close to Hoito, the Finnish pancake place inside the Goods&Co market, which is the nicest part of downtown Thunder Bay.

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The room was very spacious and the views were outstanding. As others have noted, it’s an older hotel and rooms are dated but wouldn’t need much to update the rooms

A great gym! Great staff!

An older place ok for a quick stay

The property is dated but you can still feel the echoes of the 1911 Grand Dame she used to be. Excellent staff; Fresh breakfast and terrific pool - clesn, deep and made for swimming.

Very old, dirty. I would never stay there again! My two kids and I had no choice to stay there or else I would have changed hotels. We didn’t feel safe at all, needles all over the building. Drunks in the parking lot, we even found random drunks in the hallway downstairs by the pool. The smell of ammonia and mold literally made me sick. There was no heat in the room, no light bulbs in the lamps, the tv didn’t work, it was just horrible. The building needs an upgrade. The pool needs a cleaning and is unsafe for children. I wish I didn’t spend $180 a night to stay there with my two little kids for 3 nights. Breakfast was about the only thing that was good and that’s because we got a ticket to go to the detached restaurant. Never again!

We were unable to have the breakfast as we were travelling. Most places we stay start breakfast at 6:30am. Found 7:30 to be late!

Everything was good except for the housekeeping. We had to ask to get our room cleaned and get new towels. We stayed 4 nights, it was unclear if they would have looked after our room if we hadn't asked. Food was good in the restaurant and staff were very polite and helpful. Tea and coffee prices were a little high.

The staff was extremely accommodating and very helpful, but the property itself is extremely dated rundown, not clean and disappointing. The heavy Security was also quite a deterrent. It immediately made us feel like we were in a bad part of town.

Staff was very helpful. Hotel is definitely old and shows its wear. Breakfast was great.

Nice place to stay

Comfortable, clean with helpful staff and great restaurant. An older establishment, well maintained with a lot of history.

Terrible experience—save yourself the trouble & book somewhere else. We chose this hotel specifically to use the pool & hot tub after a long drive. Upon arrival, we checked in & asked about the hrs, only to be told that neither was working. This was extremely disappointing, especially since it was the sole reason for our stay. There were no signs posted about this, & no compensation or alternative was offered. We then asked if we could cancel without penalty, given the situation. We were told we would receive a full refund. However, when we requested written confirmation of the cancellation, staff refused to provide it. When we asked to speak with a manager, the situation escalated unnecessarily. A security guard became hostile & interfered while we were speaking with the lady. They also spoke to each other in another language during the interaction, which felt unprofessional & inappropriate given the situation. Having written confirmation of the refund was important to us in case there were issues with the credit card reimbursement. At that point, the front desk lady admitted that the earlier info was incorrect & that we would not, in fact, be receiving a refund. When the manager finally arrived, the interaction did not improve. He was confrontational, dismissive, & unhelpful. Ultimately, no refund was issued, & no confirmation was provided. Overall, a very frustrating & disappointing experience, made worse by poor communication & unprofessional behavior.