Dear valued guest, we sincerely welcome you to the Amaris Gorontalo Hotel. Thank you for leaving such a positive review. We sincerely apologize for the inconvenience you experienced during the check-in process. We will take this matter into consideration, consult with the relevant departments, and make improvements. We will continue to strive to provide the best possible service. We look forward to seeing you again on your next visit. Thank you. Sincerely, The Hotel Manager