Overall Ratings & Reviews Hotel Gotham

Overall the hotel is not what it was. I’m aware there was renovation work going on, but the rooms seemed like standards have slipped. From a shower door that didn’t close properly, to cosmetics basket that would pull out of the wall. Valet service asked us what time we would like the car back, we said 12 noon. We came down at 11.59 and they then said “go and get it” to one of the staff. We finally got the car back 22 minutes later, whilst dodging workmen carrying in building products. The bar was also being refurbished, but still open. I can be very understanding of this, but after work had finished at 19.30, the floors were covered in dust and footprints - surely running a mop across wouldn’t be that difficult? With the exception of the one lady who welcomed us at reception, the staff seem unable to smile or offer any warmth at all, yet the hotel charges a “service charge” for the staff, despite also charging this for the bar and restaurant too. Surely the staff service charge is what you pay the room rate for? Overall, this was once a luxury hotel that genuinely made you feel special and valued. Now, it feels like it could be any other hotel but with nice bedroom amenities. The shine has gone but the price remains the same. Genuinely a real shame.

Lovely hotel with kind and friendly staff would definitely stay again

Lovely hotel

Easily the best hotel we’ve ever stayed in. Missed breakfast because we’re terrible with time but will 100% go back!

The best , excellent 10/10

Great stay in the inner sanctum suite I would highly recommend.

An all round amazing experience yet again

Great location, room was spottless and the bathroon was exceptional with a great shower. Staff also all very friendly.

Great hotel. The 2 valet lads were brilliant

Hotel & Room was everything we expected, perfect relaxing night away.

Unfortunately not earned of building work and scaffolding and dusty windows obscuring views. If there had been notice of this, I would have rescheduled

Beautiful room, lovely hotel. I stayed for business. Was very handy location wise.

Celebrating my recent retirement with overnight stay and a concert at the Bridgewater. First time at Gotham and will be back. Very good customer service , 2 pre arrival calls. Some macaroons and chocolate strawberries waiting in the room to acknowledge my retirement. The shower, size and power, the best we have ever experienced in a hotel. Room b comfortable and clean. Great touches

Lovely place to stay Bit high on price but worth it Staff really friendly and professional I use the valet service great at first when grtting to the hotel but when leaving had to wait 40mins

Another fantastic overnight stay - room was beautiful and food and drinks excellent!

Amazing hotel, fantastic staff - food and drink excellent - loved the bar!

This hotel is absolutely lovely! The building itself is so and the decor screams luxury (the classy kind). My favorite part? The room was so relaxing I considered forwarding my mail there permanently. And the in-room entertainment? If I could give it six stars, I would 🙂 Now, my only critique: reception seemed to have a “say no first, ask questions later” policy. Every request was met with, “No… but let me check.” And, surprise! Every time they checked, it was fine. It was like dealing with a very cautious magic 8-ball. That minor quirk aside, I’ll definitely be back! Thanks for a great stay.

We have stayed at Hotel Gotham many times before and absolutely loved it. Upon check in, the lady at reception remembered us from before and offered us both complimentary breakfast in the morning, which was an amazing and very thoughtful gesture. She is a real asset to the hotel! On the other hand, when we went to the rooftop bar, we were greeted by a gentleman who seemed quite disinterested and grumpy about being there. He was definitely the opposite of the lady who checked us in and the majority of the staff at the hotel who are fantastic.

Amazing hotel, room was comfortable and pleasantly decorated if a little on the small side. Bathroom however was spacious and thoutfully designed and decorated. Staff were very freindly and helpful. The outside of the building was being renovated at the time of our stay so had scaffolding covering the facade but having seen it before the scaffolding went up I remember it being impressive. Breakfast was good and freshly cooked but did seem a little caotic at times. There were plenty of staff but on the first day it took a while for our order to be taken and on the second day our order was incorrect. It didn't spoil what was otherwise an excellent weekend though.

Really amazing, staff were helpful and friendly and everything felt luxury!