The staff at the hotel were happy and polite. Very helpful and welcoming. The rooms were clean and the food was good. Plenty of space for parking. The hotel looks old fashioned, and that's exactly what it should be. It makes you feel like you should when visiting Ireland. Balina has lovely scenery and great local places to eat real good food. Beaches, lakes, hills and wildlife all in one place.

Very friendly staff. Rooms were a good size.

Room was clean. Breakfast ok, not great.

Stay away during the summer times. Rooms so warm a window must be opened but then, you get the super bright and super powerful parking lights!!! No sleep was had that horrible night

perfect stay very calm excellent staff clean rooms

Very clean rooms. Good continental breakfast. A lot of amenities to keep kids occupied. Would definitely stay here again.

Very helpful and welcoming staff . Breakfast often ran out and had to wait to be replenished and croissants often ran out . Nice room and great to be able to use spa - staff at spa lovely too Anne x

I had a great stay and will definitely use this hotel again

A very restful night in a cosy bed and quiet room. Very peaceful location, 20 min walk into Ballina for lots of nice bars and restaurants. The leisure centre was small but very welcome after a day out hiking. Nice breakfast, didn’t have food in the bar but it looked nice too.

Lovely property but getting to rooms difficult and very small elevator. Asked for help with luggage and all he did was bring up trolley. We are 4 seniors. Dinner in hotel lovely but need more experienced help. She was only about 16 and couldn’t answer any questions nor figure out how to do two bills. A hotel of this quality needs better staff

Beautiful hotel execlent food staff very friendly Breakfast beautiful highly recomended ,,cant wait to stay here again

We always feel at home in the Twin Trees - formerly the Downhill - and have been staying there for many years. It is good value for money, the staff are very friendly and helpful and it has a warm familiarity- the pool is a great bonus. We can make our own of it whilst we are there. Is the decor a little tired and dated? Yes. But it’s clean, welcoming and easy to relax in with lovely staff.

Lovely Hotel which met our needs. Sadly didn't have time to use the leisure activities. Had a full Breakfast both days. Slept well. Polite helpful staff.

On day 1 I flagged that the bath was leaking into the hall. Put down towels

Overall the hotel was tired and needed some work to bring it back to life. Staff just so lovely though.

Brilliant place all round

Everything was 100%

Great food and friendly staff.

Room was very clean beds very comfy the leisure centre is really good food very good too and for a good price overall a brilliant stay would definitely recommend

We stayed in the Twin Trees Hotel on Sunday night after a gap of a few years. Happy to say there were some good improvements and the staff were very welcoming. The only downside was that the room was very hot during the night. Would consider this hotel again without hesitation.