The Suite was perfect, as I and other family members staying at the Hotel, would gather at the end of the day.
On two occasions, there was one staff member that was not helpful. After we attended a family funeral service, I asked if we could borrow a chair to accommodate an extra person visiting our Suite from another room. I was flat out told no, no chairs in the hotel would be moved, she had zero compassion.
On the next day, we had the Do Not Disturb sign on our door while we showered. We took the Do Not Disturb sign off and left the room at 10:30 AM and returned at 5:00 PM. Upon returning, our room was not made up, nor were we given clean towels. I told the same girl I wanted the room cleaned and fresh towels. She told me all Housekeeping had left at 3:00 PM, she was alone and I shouldn't have had my Do Not Disturb sign on the door... while we were showering! I was not very happy with this response and insisted our Invoice be adjusted, to which she replied she would not do an adjustment. Towels were eventually brought up, but the unprofessional and poor Customer Service is unacceptable.
A partial refund and an apology is the only way I would stay here again.