Overall Ratings & Reviews Quality Inn & Suites Des Moines - Merle Hay Road

I like the pool partys

I nice motel. I would stay there again

.

Great shower

Clean room and friendly staff. Would stay here again

There were hundreds of ants in one of our rooms. Maintenence had to come and spray the room. Couldn't get a new room. Then had to go back in and sleep in that same room. That is completely disgusting and i do not want to pay for that one room and want a refund

Checkin was a long wait with only one staff on duty. The lobby seemed nice with plenty of room to socialize. Our room was right by the stairs so as expected we heard everyone entering all hours of the night with the slamming doors. The bathroom still had dirty towels from the previous stay that wasnt cleaned up.

Was easy to get to right off the interstate. Staff was friendly. Pool was good. The hotel itself is old and gloomy. Floor in our room was dirty. There was no exhaust in the bathroom and you could see that the ceiling has been repaired - moisture problem, tub overflow above? Breakfast was nothing special. Would not recommend.

Convenient location, bed was comfortable, easy check in, gentleman at the front desk was very nice. Cons: The bathroom floor was dirty, I could see when I picked up my shower rug the bottom was brown with dirt. Breakfast ended at 09:00, instead of the typical 10:00, so we missed it.

Friendly staff clean

Clean and quiet.

Check in was fast and smooth. We stayed two nights. The room was clean. We were hot from the steamy weather outside but the A/C cooled the room so well that we had to turn it off. Breakfast was a nice (biscuits and gravy).

The room had a stale smell The appearance of the establishment is worn down broken down. I ended up leaving extra early there was a lot of noise banging loud noises really didn’t feel safe

Excellent

Food was good and staff was friendly.

Everything was covered in ants and the staff did nothing to accommodate..

Staff was nice, the rooms were alright. Everything seemed dirty and gross and there is no fan in the bathroom and the chair in my room was all full of food crumbs/pieces which clearly means it wasn’t even cleaned well.

We had a few complications but they set everything right. Great people. Will definitely stay again.

Upon arrival, I waited 5 minutes for anyone to appear. I even called the front desk number and it rolled to voicemail. Once in my room, I found it musty and smelled of smoke. I went back to the front desk and advised the front desk them about this, concerned that I would be billed for smoking when I left for dinner. Their solution was to put a device in the room that vented a scent for 2 hours until I returned. When I arrived, the smell in my room was overwhelming. My eyes watered and my throat burned. I had to prop open my door and windows in 95 degree temps to try to even endure being in the room. All my clothes and luggage still smell so bad after my trip, I have to keep them outside until the smell fades. Adding insult to injury, there were signs that no food was allowed in the rooms. I did not see this rule at any time during booking. I was told by other guests that the a/c had malfunctioned in the inside pool making it unbearable to use. Should I mention the fire alarm at 3A? No guidance from staff to evacuate or acknowledge it was a false alarm. This place needs 1) maintenance 2) leadership 3) cleaning 4) updated website with their guest rules. I'm done with this brand. I'll sleep in my car first.

The hotel was good.