POP! Hotel Kelapa Gading

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Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (10,579)
Other sources (54)
8.4
Very Good
From 10,579 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.7

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
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Keramahan Staff (152)
Kamar Tidur (141)
Lingkungan Sekitar (139)
Suasana (138)
Akses (127)
Kamar Mandi (116)
Area Hotel (116)
Waktu Check-in/out (89)
Ukuran Kamar (88)
Wifi (87)
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Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
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Customer reviews
B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The rooms, cleanliness, and ambiance of the hotel were all fine. However, the Wi-Fi was incredibly slow. Sometimes it connected, but more often it didn't.
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Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good hotel with connecting access to Mal Kelapa Gading
1 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are glad to read that you had an enjoyable stay with us and we understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
ANDY
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
I've stayed here several times, and it's truly a great hotel. It's close to malls and culinary centers. It's perfect for families, business travelers, and solo travelers.
1 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you for staying with us, and we are pleased to read you had a perfect stay experience with us. Thank you for the feedback and we hope we can welcome you again soon in the near future. Warmest regards, Francisco HOLMES-BROWN General Manager
Isco M.
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 3 week(s) ago
The drain was clogged and the towels were covered in blood and very dirty.
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1 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading and we are appreciated for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you your next visit. Warmest regards, Francisco Holmes-Brown General Manager
johanes w.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
highly recommended for location and room facilities.. there is only one note about the breakfast menu which has no variation
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The service is okay, direct access to the mall, clean rooms
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our cleanliness and service as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Andy D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The most comfortable hotel if you like malls... just a few steps from MKG because it is directly connected to the mall... The hotel staff provides very friendly service.. Really enjoyed staying at POP Hotel Kelapa Gading 🙏
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our friendly service as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
s***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
for the Hotel Parking attendant at the Hotel.. SOP hotel guests cannot book or reserve parking locations! but yesterday anyone was able to book and reserve for parking??? I often stay and always follow the hotel SOP. If there is an SOP, I hope the treatment is the same. Thx
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2 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We sincerely apologize for the unpleasant situation that you experienced. Please ensure that I highlight your concerns and follow up with the respective department heads so that we can take necessary actions and improve our services. We really appreciate your comments, and we look forward to welcoming you back to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
Kapitan F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
So good staff and good experience.
1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for staying with us and for the time you took to share your review about our hotel. We are glad to read that you had a good stay and that you were impressed with our hospitality. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much, and we indeed look forward to welcoming you again on your next stay. Warmest regards, Francisco HOLMES-BROWN General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
The bed sheet is dirty and has stains... looks like it hasn't been changed
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We sincerely apologize for the unpleasant situation that you experienced. Please ensure that I highlight your concerns and follow up with the respective department heads so that we can take necessary actions and improve our services. We really appreciate your comments, and we look forward to welcoming you back to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Friendly and fast service, clean and comfortable, pocket-friendly prices.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a good stay experience with POP! Hotel Kelapa Gading. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel is close to Kelapa Gading Mall and the staff is friendly.
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1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading for staying. We feel grateful to read that you were impressed with our service as well as its strategic location. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
F***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The best thing about staying here is that it is directly connected to the MKG 3 hotel, so no worries.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
F***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The best thing about staying here is that it is directly connected to the MKG 3 hotel, so no worries.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
F***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The best thing about staying here is that it is directly connected to the MKG 3 hotel, so no worries.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
F***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The best thing about staying here is that it is directly connected to the MKG 3 hotel, so no worries.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
F***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The best thing about staying here is that it is directly connected to Hotel MKG 3, so no worries.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
Andreas I. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Clean rooms, good service, near the mall, easy access to anywhere
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our cleanliness and service as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
W***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 8 week(s) ago
This is my first time staying at this hotel, the service is friendly and good, but for the room, I'm sorry it smells of urine and there are rats, it's very disappointing. I hope the cleanliness can be improved because the room is very dirty and for the food it's just so-so with the price already above 500 thousand, I think it's unreasonable for breakfast to be like that... That's all my input
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading and we are appreciated for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Connecting to Kelapa Gading Mall. Competitive prices.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you enjoyed our location next to Summarecon Mall Kelapa Gading. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40