8.4
Very Good
From 10,334 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.7

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
All
Staff Friendliness (122)
Surroundings (114)
Bedroom (114)
Ambiance (110)
Accessibility (103)
Bathroom (98)
Hotel Area (96)
Check-in/out Time (78)
Wifi (76)
Room Space (71)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
20
40
Customer reviews
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel has direct access to Mall Kelapa Gading. Easy to get food and for shopping. The location is easy to reach.
Find this review helpful?
Accommodation's Reply
10 Aug 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading. We value your positive review and are glad that you enjoyed its strategic location next to Summarecon Mall Kelapa Gading. Please be sure that we always put in the work to keep our guests satisfied with our services and facilities. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
i***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
Hotel staff are friendly, service is good, clean, nice, close to the mall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Aug 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our cleanliness and service as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Noto S. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Comfortable atmosphere for resting and close to the mall.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Aug 2025
Dear Valued Guest, Thanks so much for sharing your positive feedback about our Hotel. We are glad to read that you had a comfortable experience with us. Once again thank you very much and we look forward to welcoming you again on your next visit. Warmest regards, Francisco HOLMES-BROWN General Manager
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very strategic location, overall it’s a good hotel, with the price i think it would be better if they provide amenities.
Find this review helpful?
Accommodation's Reply
10 Aug 2025
Dear Valued Guest, Thank you for always staying at POP! Hotel Kelapa Gading. We are glad that you enjoyed its strategic location in the Kelapa Gading area. Have a pleasant day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
S***N
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Value for money. Cheap, but in a mall.
Translated by Google Icon
See original
Find this review helpful?
r***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always love staying here, check-in check-out process is also fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for always staying with us and for the time you took to share your review about our hotel. We are glad to read that we were able to accommodate an excellent service for you. Please be sure that your comments have been warmly welcomed by our Champs, and that we will remain focused in order to improve our services and facilities, and committed to try to always positively surprise you. Once again thank you very much for your review and we always look forward to welcoming you in our Hotel. Warmest regards, Francisco HOLMES-BROWN General Manager
A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Our stay at POP Kelapa Gading on July 26-27, 2025, was very comfortable. The rooms were simple but clean, and the security was quick to greet guests and take online food orders. The strategic location makes it perfect for a short stay with excellent service!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a comfortable stay experience with us. We feel grateful to read that you were impressed with our cleanliness and services. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
a***s
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
It is very close to Kelapa Gading Mall so you don't have to worry about having to go far to other dining locations.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading. We value your positive review and are glad that you enjoyed its strategic location next to Summarecon Mall Kelapa Gading. Please be sure that we always put in the work to keep our guests satisfied with our services and facilities. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
h***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is connected to Artha Gading Mall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next trip. Warmest regards, Francisco Holmes-Brown General Manager
h***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, connected to Artha Gading Mall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next trip. Warmest regards, Francisco Holmes-Brown General Manager
Andreas I. G.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It's fun, suitable for business trips, has a working space and is comfortable for a morning jog around the hotel area.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you had an overall good stay with us. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The location is easy to reach and the surrounding is a mall which has many good stores and food court. Easy to get food. Taxi is available at anytime.
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next trip. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Rinanty A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
If I go to Jakarta, I always stay here, the hotel is strategic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for always staying at POP! Hotel Kelapa Gading. We are glad that you enjoyed its strategic location in the Kelapa Gading area. Have a pleasant day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Henry F. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The AC was set to 24 degrees, but it always went back to 19 degrees. I called room service, but the problem remained unresolved and there was no follow-up.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We sincerely apologize for the unpleasant situation that you experienced. Please ensure that I highlight your concerns and follow up with the respective department heads so that we can take necessary actions and improve our services. We really appreciate your comments, and we look forward to welcoming you back to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
Junni S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel is nice, just go straight down to the Kelapa Gading Mall food court
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you enjoyed our location next to Summarecon Mall Kelapa Gading. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Titik
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice, close to mall and clean hotel, very nice staff.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading for staying. We feel grateful to read that you were impressed with our service as well as its strategic location. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Berliana S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
these were my several times i stayed but it was bad that there was cockroach on the floor when i stayed last time so for pop hotel please do more sanitary cleanliness for the room because i love staying at pop hotel for the easiest surroundings there and hopefully pop hotel become more success through years.
2 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading and we are appreciated for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you your next visit. Warmest regards, Francisco Holmes-Brown General Manager
T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The location is strategic, I was there to be able to hold a wedding event at Gedung Sam.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jul 2025
Dear Valued Guest, Thank you for always staying at POP! Hotel Kelapa Gading. We are glad that you enjoyed its strategic location in the Kelapa Gading area. Have a pleasant day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
Lani H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable place, friendly receptionist, affordable price.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a good stay experience and that you were impressed with our friendly service. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
K***h
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
I don't really like the bathroom because there's a gap and we can really see from inside, so it's not comfortable if we're staying with friends/family... I just called engineering to fix it, but at first I was told to move, but it's the same.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40