Dear Ms. Ayuningtyas, Thank you for taking the time to share your experience. We are pleased to hear that our location close to the shopping center made your stay convenient. We apologize for any inconvenience you experienced, particularly regarding the noise in the room and the lengthy check-in process. Your feedback is very important to us, and we will immediately follow up with the relevant team to improve the comfort and efficiency of our service in the future. We look forward to welcoming you back with an even better experience in the future. Best regards, Elvriani Girsang, General Manager

Dear Mr Gono, Thank you for your positive review! We're glad to hear that you enjoyed our convenient location and the easy access to the Jagorawi toll road. We hope this made your stay more comfortable and efficient. We look forward to welcoming you back in the near future! Best regards, Elvriani Girsang General Manager

Dear Mr. Diko p. Thank you very much for your review! We're delighted to hear that you felt comfortable during your stay, were satisfied with our service, and enjoyed the easy access we offer—including our location in the same building as the mall. Positive feedback like this motivates us to continue providing the best service. See you again on your next visit! Best regards, Elvriani Girsang, General Manager

Dear Mr. Panji, Thank you very much for your positive review! We are delighted to hear that you enjoyed your stay, and we will continue to strive to maintain the cleanliness and friendliness of our service. We look forward to welcoming you back again soon! Best regards, Elvriani Girsang, General Manager

Dear Mrs. Erna, Thank you for your positive review! We are delighted that you enjoyed our food, felt comfortable with the staff, and were satisfied with the cleanliness of your room. Reviews like this really motivate our team to continue providing the best service. See you again on your next visit! Best regards, Elvriani Girsang, General Manager

Dear Ms. Yulia, Thank you very much for your positive review! We are very happy that you enjoyed your stay, especially the cleanliness of your room and the variety of our healthy breakfast menu. Comments like this encourage our team to continue providing the best. We look forward to your next visit! Best regards, Elvriani Girsang, General Manager

Dear Ibu Rurin, Thank you so much for positive review! We’re truly honored to have you return and are glad to hear that you always feel comfortable staying with us. Looking forward to welcoming you back again soon! Best regards, Elvriani Girsang General Manager

Dear Ms. Mega, Thank you very much for your positive review! We are very happy to hear that you and your family had a comfortable 5-day stay with us. The kids were delighted to enjoy the pool, direct access to the mall, and the variety of local coffees and breakfast we provided. We also appreciate your appreciation for our housekeeping team's prompt response. Your feedback regarding the in-room refrigerator is highly appreciated and will be followed up immediately to ensure the comfort of our guests in the future. We look forward to welcoming you and your family back on your next visit! Best regards, Elvriani Girsang, General Manager

Dear Mr. Dicky, Thank you for your review and for sharing your experience during your stay with us. We are delighted to know that you were impressed with your visit. However, we also apologize for the inconvenience related to the different room and rooftop card access that caused you to have to go back and forth. This feedback is very important to us, and we will evaluate it to make access more convenient and less confusing for our guests in the future. We hope to welcome you back with a smoother and more enjoyable experience. Best regards, Elvriani Girsang, General Manager