The ladies behind the counter very polite and helpful

Spacious, clean rooms and great hospitality. Definitely grab breakfast at the restaurant in the lobby.

I booked a hotel room, and they put me in clearly what was a motel room. Not even in the hotel building, on the ground floor, poor ventilation, it smelt bad and I could hear everything going on outside. I didn’t even stay. If I wanted a motel room I wouldn’t have spent $180 on a room. I’m still trying to get my money back from Expedia but unfortunately they said they would email me and it hasn’t happened yet. I called them multiple times and they hung up the first time. I’m praying I get a refund or else I’ll never use Expedia again.

clean, quiet, convenient location

Late booking with the team here. They we simply outstanding in catering for our needs. Westjet cancellation meant we could not fly home to Scotland from Pearson. Struggled massively to find accommodation due to all the cancelled flights. Arrived late in the evening to be treated with positive energy and great support. Breakfast was excellent. We cannot express our thanks enough. All yhe best, the from clan Munro X

Parking was ok. The staff was awesome.

I had a small question with receptionists , about the charge , she did not give any explanation, and things turned into argument unnecessarily

I had a wonderful stay at this hotel. The room was spotless, comfortable, and well-maintained. The staff were welcoming, professional, and always ready to help with a smile. The check-in and check-out process was smooth, and the overall atmosphere was peaceful and relaxing.

The amenities were excellent, and everything exceeded my expectations. I truly enjoyed my stay and would definitely recommend this hotel to anyone looking for a comfortable and pleasant experience. Looking forward to staying here again!

Clean and well kept. Helpful staff. Very good breakfast at the Buttery. Only the hallways and elevator were too hot.

one thing going for this hotel is their front desk were all friendly. not particularly helpful, but friendly. close to a lot of places. no guest laundry, they offer an overpriced laundry service but thank god the lady at the front desk told me about the laundromat across the street. asked for late check-out from different staff and got different answers, not their fault but the management obviously trained them to squeeze every last penny from their guests. they also don't have luggage locker. since i can't have a decent late check-out pricing and have nowhere to store my things i was forced to take an uber ride all the way to borden since the ride i was originally expecting won't be able to pick me up till 3pm. key card was activated incorrectly at check-in, had to go back the next day to get a new one. on my second night, the smoke detector started beeping at ~2am, friendly night auditor came in right away to reset it, so that's all good. yeah, wouldn't really recommend this hotel

Front desk rep was very polite.

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Clean room with great toiletries. Free parking. But the area is under construction as of the moment we booked so going to the hotel was not a breeze. We need to turn around the area to look how to go in the property safely.

Handynlocstion

Great.

Staff is very nice. The room was vers clean

The staff are wonderful. I love having the restaurant and their food is fabulous. There could be a little updating with the air conditioning systems in the room and quieter fans in the bathroom. I will always stay at this hotel as I feel it is the best in town. See you next time.

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Very accommodating as we requested 2 rooms due to bringing our elderly mother and was given joining rooms on the main floor (accessible); very clean; staff helpful and pleasant; close to health centre which was our reason for the visit. Walking distance to shopping/restaurants. Will return/stay again.