Alex greeted us at reception he was extremely polite, helpful and friendly nothing was too much trouble. The room was lovely and surpassed our expectations. Location was superb to M4. Food in hotel was good and the seating area was cosy.(we weren’t aware that their parking was £3 per night however this didn’t detract us from our stay) Absolutely stay here again. Thank you for a wonderful stay.

Staff were friendly and helpful. Unfortunately my room had a leak from the above. There was quite lot of water running / dripping down the wall around midnight and each time the person in the room above used the bathroom. The hotel was fully booked, no alternative rooms were available. The staff were apologetic but no offer of refund or discount.

Staff was very friendly and helpful. Thanks

Very clean accomaditing staff

The room was very nice, the staff were very friendly and accommodating.

Very nice.

Friendly staff! Greeted us for our stay.

Had problems with hot water. It was very spontaneous. The TV remote started playing up and wouldn't turn the TV off. Everything else was excellent and great for the price

The walls are thin and could hear cars outside. Overall the room was very clean

Breakfast wasn’t included. Had to pay for parking. Small but very adequate room for a great price

Room was great ,staff very helpful in everyway,would recommend to others.

Nice hotel, great value for money, great access to motorway

The room was clean and had everything I needed. Perfect for a one night stay

Very welcoming and helpful staff

Very good value. Room was small (as expected and advertised) but evening was very comfy and the bathroom was nice too. Much better than I expected given the price so thanks!

Really comfy and clean room, hotel staff are friendly and food is good, thanks

Hotel claim to be family friendly but there is no lift and was put on the top floor (hotel has 3 floors) with two kids under 2. Getting a cot was a nightmare even after we rang the hotel to confirm that they can provide one and the lady at the reception on the night of the 6/12 did not have the least bit of compassion, she was horrible. As for the room, we stayed in a premium king room so size was not bad and bed was comfortable but drain in the shower was very slow so there was water build up whilst trying to shower and both the toilet and shower had mould. The assistant manager Alec was kind and sympathised with us over all the issues we had which somewhat cushioned the experience however I don’t think I will be staying here again and would not recommend to anyone with small kids.

Hotel was great however it was too hot in the bar and breakfast was ridiculous disorganised. Most of the breakfast items there was nothing left of and they were restocking the things that didn’t need restocking. For £9.95 you expect to actually get enough breakfast but it took about an hour to get all the food together and even then there wasn’t enough so none of us felt full after a buffet breakfast which was disappointing. Beds weren’t particularly comfortable but they never are at hotels so the bar wasn’t set high. Room had temperature control system but it was stuck at a certain temperature and it was hot. Food wasn’t too expensive but the fries did come out cold. I enjoyed the mac and cheese bites though. Shower was huge but water pressure wasn’t amazing. It was still an enjoyable experience showering. It was £3.50 per night for parking. Convenient location we drove to a park and ride and bussed into city centre and back but could’ve bussed from the hotel straight into city centre. Also a short drive to the cribs causeway shopping mall. Overall would stay again brilliant hotel just could do with improvements :)

Great service, very clean

Only had Room only