Always stay here best place in st austell

Amazing as always, Alfie is a legend and goes above and beyond to deliver the very best service

Excellent

Lovely hotel, spa is fantastic

I recently stayed at this hotel and used the spa facilities over two days, and unfortunately the experience was very disappointing. Accessibility was a major issue. The lift does not reach all room levels, which meant carrying my suitcase up around 30 stairs despite having joint issues. I had called in advance regarding my disability, so this was particularly frustrating, although the receptionist was helpful and offered to move our room. Clearer accessibility information before booking would have helped. The spa itself was not the relaxing experience we expected. There were a large number of children in the spa area (9am – 7pm), including in the main facilities. While I understand hotels welcome families, especially in half term, many guests book spa experiences specifically for peace and relaxation. The noise levels and general atmosphere felt more like a leisure centre than a spa. Additionally, what was advertised as a “Bubble Pool”, was not a hot tub, which was misleading particularly disappointing as it is often one of the main features people look forward to when booking a spa, especially when needed for or hydrotherapy purposes. Overall, the experience did not reflect the relaxing spa break that was advertised.

Stay here every time I go to work in St Austell (2-3 times a year). Brilliant hotel, large and well equipped rooms, great food options both in the bar and the restaurant. Spa and gym are Brilliant for a hotel, i know I can get a good swim or workout in when Im staying there.

The room was very dated and freezing especially the bathroom .also.there was maintance going on so.the path from.the car park.was closed and you had to walk.an age to.get to.the reception as was onky.parking.for.disabled at.front of reception . Wr asked reception to.book.us a taxi.for.later in the evening as had a table boomed for a meal.at a restraunt ad the food in hotel.was not.great previous night and when we came.down we was waiting for the taxi.arrive only.for the reception lady to say oh i forgot to book the.taxi sorry and we ended up being.late to.our table . Would.not.stay here again

Perfect for a weekend away

Clean rooms, helpful staff and a great breakfast

Everything was perfect Room clean stuff very nice. Only the TV on the room was too small

This was my second time here an it wasn’t as good as the first time but we did stay and are in the lodges the last time. Although the food looked good my pasta was chewy/tough and not cooked and my partners curry didn’t look great and the rice was burned. The pool is ok. Not as warm as I would have liked after visiting many spas. The “bubble pool” sadly felt like a cold broken jacuzzi. Really not on par with many spas in Cornwall. The staff were lovely though as was our room. I wouldn’t come back paying full price. Possibly in an offer.

Everyone and everything was 100%

All staff were friendly, good spa and gym area, room was very comfy and spacious, good parking. All round good stay. Visited the restaurant and the food was lovely.

The room and all other areas were spotless. The staff were all very helpful and sociable. We loved the spa facilities.

The hotel is beautiful. We stayed in a deluxe room which was modern and comfortable. Loved the bath behind the bed and shower. We used the great spa facilities and the evening meal was very good. Breakfast don’t quite meet the standard and think it was down to being very busy. We would definitely stay here again

Great room, comfy, good views. Staff very friendly and helpful. Spa is nice but lacks a hot tub. Just has a bubble pool which is only 1c warmer than the pool. Had a great massage

The hotel was very clean, staff extremely helpful and loved the room service received too, would highly recommend to anyone

The staff took time to listen being polite with their answers.

Clean room, staff were friendly and helpful.

Great stay as always. Took advantage of a good Sunday night deal. Hotel is really nice, rooms are large and extremly clean. Bed was like sleeping on a cloud. Breakfast was decent enough and staff were 0leasant.