Hotel Ecce Inn & Spa

Explore Hotel Ecce Inn & Spa
9.2
Exceptional
From 651 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

8.4

Service and Facilites

9.0

Traveler Reviews Hotel Ecce Inn & Spa

Number of reviews per page
20
40
Top reviews
JORGE
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

La verdad muy Bien, gracias....
javier
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very slow Internet
Paola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great stay! It was a hidden gem and the amenities were amazing. The breakfast was my highlight with the space in the rooms were great.
Elizabeth
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very good service
Britta
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I regret to leave a two star review; the reception was amazing, the premises gorgeous and well maintained, a great Happy Hour drink, Soap and Lotion provided,kind customer service. What a great hotel! HOWEVER.... Something was WRONG! Around 11pm our room started to smell very strongly of urine or gasoline. None of the windows opened! We could not sleep with the stench. Where did it come from? My husband had to sit by the door open throughout the night to get some ventilation. It was so strange and SO bad.
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Luis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Bad service, bad food I get intoxicated, the pool was really cold and they don’t have 24 hrs room service
Rigo
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was spacious and nice. Plenty of closet space and drawers. Clean with daily cleaning
Elena
icon-with Partner
with Partner
4.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We had to move from the 2 king bed room to a smaller because the toilet was dirty. There were big ants in the room. Both beda and pillows were extremely uncomfortable. The level of noise till midnight prevented us from sleeping. It is not first time that we’ve been guests at your facilities but we’ll probably consider a different hotel next time.
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Hugo
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Rested well in a nice clean room… staff was friendly and very helpful. The restaurant food was amazing
Rosario
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Super good i love it sii much excñudive ! I really recomended!!
MARIA SUSANA
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The reason I stayed at this hotel was the spa service but it wasn’t available. But everything else was excellent. Staff helpful and friendly exes the resecciónist not berry friendly.
Felix
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

second time I stayed in this hotel. very clean and nice rooms
Marlene
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The room was not ready when i arrived i had to wait 3 hours for the room to be cleaned . 1.Gym was out of service 2.the spa was out of service. 3. We had to pay for breakfast . The lunch was expensive and not good .
Patricia
4.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The place is quiet in a good location,
Erick
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

The hotel itself is beautiful the front desk is very friendly, the rooms are really nice but the rooms are not clean, if you look under the bed you will see a lot of dust, same in the closets, the door of the bathroom where I stayed never got cleaned it had a stain of what what seemed to be soap or toothpaste. The service in the restaurant is very poor, they have the staff but they are unprofessionals, especially during breakfast and lunch, the dinner crew was more attentive and more kind specially Lizbeth she was very friendly. The cleaning staff some of them are friendly others very rude. The place has a lot of potential but staff is not the best. They also have private events that seemed to end at midnight, if you stay close to the private even room you won't be able to sleep until they finish because the noise is very loud, There's no coffee/tea maker in the rooms like the restaurant says. The price is very good for the location and the size of the rooms but whoever manages the hotel needs to work in the staff, probably some outside professional customer service training. Overall is a good place to stay.
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Eduardo Garza
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Los cuartos tenían ventanas grandes hacia el pasillo, por lo que en general me pareció ruidoso ya que se escucha todo quien pasa o cierra la puerta. El gimnasio es amplio y la alberca climatizada. Lo positivo es que es un hotel agradable, fuera del ruido en el cuarto. Lo negativo es que para llegar la zona es muy fea e insegura, el mismo staff nos dijo que no salieramos caminando, solo en auto. Precio/calidad, está excelente.
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Veronica
icon-Family
Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean, very polite staff, rooms are huge. Very good price, the breakfast buffet has a great variety of options, it is affordable and very convenient
Nelly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great staff, central and accessible to all
Patricia
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The property lacks of proper maintenance, some areas are neglected with old furniture. Dirty dishes from room service outside of the rooms for 2 days, however, the breakfast is excellent.
Casandra
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Wonderful oasis really close to airport. It has everything you could need: pool, onsite restaurant and even a small playground for the kids. Highly recommended!
Number of reviews per page
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