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Excellent hotel , clean , spacious, comfortable and secure ! Highly recommend to all travellers ! Thank you
Jacaline
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room especially the bathroom was filthy with hairs on the wall of the shower and a mouldy shower curtain.
Floor and shower mould and dirt.
The bin hadn't been emptied from previous people.
The fridge was all frozen up.
The TV did not work and I was advised to watch via demand however the internet wouldn't load.
The pool gate lock was broken which is of concern for children's safety. The spa pool was dirty with debris floating around.
I requested another room and was relocated to a room with A/C that didn't work properly, the fridge didn't work at all and had mould growing in it. The TV had same problem with internet connection. The bathroom was marginally cleaner.
This motel is in a state of disrepair and neglected.
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John
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Pools & Pool areas are great. The bathroom could do with a face lift.
Stephen
with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We had a pleasant experience. Room was clean but kitchenette appliances need updating. Loved the pools, hot and tension relieving. Dinner at the restaurant was extremely good. Staff was helpful & friendly. Shout out to Ankur who was very courteous and professional.
Belinda
with Partner
4.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Unfortunately our stay didn’t meet expectations. There were bed bugs, the thermal pools weren’t clean, and there was rubbish and piles of laundry left out in areas visible to guests. Because of this, we won’t be returning.
Michael
with Partner
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Room comortable and clean.
Heat artesian pool enjoyable after a long trip.
Phillip
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
On arrival the staff at the front desk , managed a grunt as I collected my keys
Parking was well away from our room.
The outside bins were overflowing, as were the ones in our room. The bed was comfortable.
linda
Leisure Family
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Needs a lot of up keep
leigh
with Partner
6.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Aircon directed straight onto bed so despite need it definitely wasn't user friendly as to minimise discomfort that caused was impossible as room was too hot without it. The bed or a/c outlet needs repositioning.
Tired, rundown hotel.
Peter
Business
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Clean room, comfortable bed, no noise, easy parking, free breakfast
Peter
Business
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Room was very comfortable, motel artesian spa was very relaxing and the dinner quality was excellent.
lesley
Leisure
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Room was clean.staff was excellent. Comfortable bed .the motel is in need of a bit of an upgrade .but overall was enjoyable.the inside pool is wonderful.very relaxing.
Debbie
Leisure with Partner
4.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The artesian pool was piss poor,not much warmth ,very little properties,it was a big disappointment when that's the reason you booked there
Jay
Friends and Family Family
2.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Avoid this place at all costs. Upon entering our room, we found cockroaches and pubic hair in our room. The whole place is absolutely disgusting and the cleaners should be better trained or replaced.
Alister
Leisure
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Friendly service, basic room. Good breakfast. Felt safe and pool was warm.
Knox
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Nice clean and comfortable room. They close the gate at night which made us feel safer. They no longer have the car charger which is in their listing, but they let me plug my car into a power point near the pool.
Olga
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The location was quite good and it was good to have an artesian pool on the premises however the water needed to be a lot hotter in both pools.
Dianne
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The best thing about this Motel was the Artesian Bore Pool. We found it absolutely fantastic. A good temperature and being semi indoor it was protected.
And free to guests. Great.
Kerry
Family
4.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Our room was not cleaned dirty socks on floor blood on toilet seat and bathroom floor