I***r
Leisure
9.7
/10
Reviewed 5 day(s) ago
It was a great stay at a hotel with direct ocean views; the kids were so happy they didn't want to leave. The breakfast variety was decent, but the food was mediocre. I was initially happy to be upgraded, but it turned out the single bed was replaced with a sofa bed, which was less comfortable because it was so hard. The atmosphere was okay, and the staff was friendly.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Agnier Hotel. We are delighted to hear that you and your family enjoyed the hotel's beachfront location and that your children had a wonderful holiday. We also appreciate your compliments on the friendliness of our staff. We apologize if the breakfast did not meet your expectations and if the sofa bed in your upgraded room was not designed properly. This feedback is very important to us, and we will pass it on to the relevant teams to evaluate and improve the quality of our food and the comfort of our rooms. We look forward to welcoming you and your family back again for an even more comfortable and enjoyable experience on your next stay. Sincerely, Nandang Permana, General Manager
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