Our triple adult room had no hot water. Reported to reception, promised 2 doubles but that night only given one, so one of our party had to stay in room with no hot water. Asked to speak to manager next day who moved us to an apartment for our last night with hot water.,

Comfortable, super clean room. Friendly staff. Relaxing vibe in bar area. Plenty of free parking. Great location near Richmond Park. I’m not sure if the hotel have bikes to hire but if they did, a ride in the park and along the Thames would be nice.

Lovely hotel nestled in a very quiet location right next to Richmond Park, with easy access to Isabella plantation. We really enjoyed our stay here, very friendly staff, excellent breakfast, comfortable rooms in good condition with recently renovated bathrooms. Only small comment is regarding the poolside changing rooms which are really in need or renovating.

Perfect place to visit London about 20 min walk to station . Property so lovely food and drink amazing with quiet pool although people say cold was 27 degrees which is the norm as I am a regular swimmer. Staff were so helpful and our room was perfect

We arrived and had an excellent check in experience. The room was nice and spotlessly clean. It’s really close to Richmond Park where we had a lovely walk and spotted some dear. The only slight negative was despite the aircon being on lowest setting the room was quite room. Other wise a perfect stay

Beautiful location - spotted a fox and a badger on the drive up the private road to the hotel. The room itself was very small. The aircon vent in the ceiling had lots of dust and debris dangling from it The phone in the

Loveliest staff, very helpful, amazing food, beautiful rooms, gorgeous property

Don’t stay here. This property is definitely not 4 star. Three star at best. From the outside it looks very much the country house hotel and promises so much that it just doesn’t deliver. Once through the entrance doors that feel good from the outside evaporates. It cries out for refurbishing; is tired and run down with worn out stained carpets and poor decor. The gym and pool changing areas were worse than municipal baths and the pool itself rather drab. We felt it safer for our health not to use it. The bar and restaurant were uninspiring and not somewhere you’d wish to spend much time. The restaurant menu had limited choices of a couple of Indian main courses or basic pub fayre. The food was bland but at least palatable. Breakfast was not worth the extra charge. The only fresh fruit was watermelon and pineapple or the oranges being used to make juice. Cold and hot buffet choices were limited and some of the food looked like it had been there for days. Our room on the first floor was on the route to the pool and gym. The corridor had an overpowering smell of chlorine which thankfully at least didn’t invade the bedroom. The room was small and although the decor was okay the wardrobe and cupboard doors looked about 50 years old and tatty. Tv was limited to freeview with no internet options or ability to cast. Shower was not hot only warm. Complained but nothing done about it. Suspect thermostat was turned down to save money. Staff at least were pleasant if not very helpful.

Amazing quite location with nature all around

Staff were very welcoming and the food was lovely such lovely grounds

The standard double room was very comfortable and the bathroom / shower was superb. The heating in the room seemed to be malfunctioning, but helpful and attentive staff were able to provide an electric fan heater.

Comfortable beds and fantastic breakfast

This is the second time we have stayed at Warren House and again all the staff were friendly, attentive and professional. We had a relaxing evening in the bar and enjoyed a nice meal from the bar menu. The room was spotless, very comfortable and had everything we needed. The breakfast was perfect with plenty of choice's available. We would definitely come back again!

Ok

The staff make this hotel - they were helpful and could not do enough to make our stay pleasurable.

The room was spotless and the bed and pillows of a good standard. The bathroom was beautifuly fitted and food excellent with a free bottle of wine .

All goo

Excellent staff especially in the restaurant during dinner service and during breakfast service. Warm comfy room.

Great room and a nice upgrade. Lovely service highly recommend

This hotel is wonderful. We stayed for our wedding anniversary and it was exceptional. The room was beautifully decorated and had excellent amenities. The hotel is beautiful, it’s well maintained and in the process of sone restoration which was so discrete you couldn’t even hear it. The dining room is lovely, the menu is not extensive but everything is done well which more than makes up for it. The bar is also fantastic and the signature cocktails are all worth a try! Breakfast is extensive, beautifully presented and freshly cooked to order. The range is fantastic for the price. Do also visit Richmond Park as it is stunning. Every member of staff was polite, helpful and friendly. They really are an asset to the business. Thank you for such an incredible stay.