6.2
Pleasant
From 545 reviews
Cleanliness

6.2

Room Comfort

6.0

Location

7.0

Service and Facilites

6.8

Traveler Reviews Holiday Lodge

Number of reviews per page
20
40
Top reviews
Karen
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

SCAM HOTEL — FILTHY, DANGEROUS, AND RUN BY LIARS This is not a hotel — it’s a trap. I booked a clean, modern room on Expedia. The photos looked great. What I got was a disgusting nightmare: dirty sheets with hair in the bed, an ancient bathroom, and an open drainage hole with sharp metal sticking out — completely unsafe. One wrong step and you’re bleeding. I have photos to prove it. I went to the front desk and said, “This is not the room I booked.” They admitted the nice rooms are gone and gave mine to someone else for more money — pure bait and switch. They told me I could cancel and they’d refund me. That was a lie. I contacted Expedia immediately. They tried to call the hotel to confirm the refund. Guess what? The number listed for the hotel is fake. The hotel gave Expedia a phone number they never answer — while their real phone number is something else. So, they ignore all calls from Expedia, block the refund, and keep your money. I spent three days going back and forth. Expedia finally gave up and said, “Sorry, we can’t reach the hotel.” This place is a scam operation, stealing from guests, lying, and hiding from accountability. They rent disgusting, unsafe rooms, bait you with fake photos, and block refunds by using shady contact info. The owners know exactly what they’re doing — they are manipulative, dishonest, and abusive to customers. Avoid this dump at all costs. If you book it, you're throwing your money away and risking your health.
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Sandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

They fulfill requests. Nice staff.
edmund
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

lovely staff but the room was beyond dirty.
seokwon
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Dirty
Jason
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Check-in process was long and staff did no help
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