The Old Custom House

Explore The Old Custom House
8.8
Very Good
From 411 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews The Old Custom House

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location Great staff friendly & helpful Breakfast great The room let are stay down For what we paid the room needs a revamp paint above tv looks awful damp coming through paint all lifting , ceiling light missing glass cover needs replacing, tv old remote not very responsive to use , bathroom bit tired plug for bath not attached handles on the bath are terrible all loose ,
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Mark
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location on the harbour. Definitely on the shabby side, common areas could use some redecoration and carpets, but the room was nice, clean and spacious. Breakfast was fantastic and the staff were very helpful and courteous. Overall a great place to stay for a few days, we would stay again.
Linda
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location great welcome and great staff
Robert
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Like a rabbit Warren to find our room they promise up grade next winter. We had a view of aircon fans and walls.
Richard
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room Good facilities Good breakfast Attentive staff
Anthony
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.
Frances
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location, nice breakfast, attentive staff
Stewart
icon-
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well
Jan
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Quaint heritage building with harbour view rooms - most lovely staff everywhere
Wendy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Kathryn
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Albert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Jackie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.
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Bruce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Andrew
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff and room very good
Reuben
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
GARY NIGEL
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Location perfect, staff very friendly and efficient, breakfast excellent
Craig
icon-with Partner
with Partner
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Jennifer
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good location but hotel is a bit tired
Hugh
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.
Number of reviews per page
20
40