The hotel’s location is excellent, but unfortunately that’s where the positives ended for me.
If you park in the hotel car park, your first impression isn’t great. The entrance is at the back of the building, past the kitchen area, leading to a rather dark and uninspiring reception entrance. Check-in was efficient enough.
My room felt dark and was extremely warm. There was no air conditioning and no complimentary bottled water in the room. The pillows were also quite cheap and uncomfortable.
On the first morning I mentioned to reception how hot the room had been and asked if there was air conditioning. I was told there wasn’t, so I asked if a fan could be put in my room. I naturally expected it would be waiting there when I returned that evening, but it wasn’t.
The following morning I raised it again and explained that I’d now spent a second uncomfortably hot night without the fan I’d requested. I was surprised to be told that guests are expected to collect a full-size fan from reception themselves. What disappointed me most was that, even after it was obvious I was unhappy and had now gone two nights without the fan I’d specifically asked for, nobody offered to take it up to my room. It would have taken a member of staff only a couple of minutes, but instead I was expected to carry it upstairs myself. That felt like a very poor level of customer service and left me feeling that guest comfort simply wasn’t a priority.