Overall Ratings & Reviews WoodSpring Suites Holland - Grand Rapids

Not what I expected when I booked our room. Heavy smell in hallways and elevator. Our room door was not secured and we couldn’t lock it. That was fixed with my husband’s help.First day we complained about clogged bathroom sink and nothing was done even they promised us that will be checked and fixed.

Good

Front desk was rude the first day we checked in. Dogs were barking all day and night.

This hotel had everything I needed.

Easy checkin. Hotel was okay

No coffee

Pet fees should not be $65 on a $97 a night hotel, might as well have got the dog his own room

The front desk was closed in the morning and we needed an ironing board, this is the first time I see a hotel that closes the front desk, the room was very basic, the bathroom was not very clean, it was noisy at night

It wasn’t very clean. I would not stay there again

Property was clean had no issues only thing that bothered me was being on the ground floor and having part of the blind broken had to cover with towel….to keep from people outside from looking in

Mold, broken bed, rusted microwave, broken door

It was adequate, but nothing more.

Fine for one night, but not clean. Needs updating. Getting calls in the middle of the night as well… not sure what was going on. You can hear everything in the hallway and even in the rooms. Cheap stay, so got what we paid for I guess, but they are better options out there.

I ended up not staying here after seeing our dirty room. I want a complete refund.

Hotel is an absolute no-frills hole. Hotel claims to be extended stay, but their is nothing in the rooms... No pots or pans, no dishes or glasses, and no utensils. Guess they expect us to bring our kitchen wars along for the trip. My wife and I didn't start one night in the hotel and the hotel refused to refund our money. Terrible customer service.

Just avoid it, trust me

Spaceous

We stay here every year. Always clean, staff is great. Pretty basic but has what you need for the price.

The price was great. Not too excited about the bar of soap that had been used prior to our arrival.

Roach in our room. Police at door next door to our room.