A***a

10.0

/10

Reviewed 5 day(s) ago

The room is spacious & the bed is a champion!

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R***a

Leisure

8.8

/10

Reviewed 19 week(s) ago

The staff and rooms are okay. The facilities are quite complete. What needs improvement: amenities should be provided for two people (there's only one). While the breakfast menu isn't very varied, it should be refilled quickly so customers don't have to wait long.

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Warm greetings from Java Palace Hotel. Thank you for sharing your experience staying at Java Palace Hotel. Your feedback is very important to us, so that we can continue to provide the best service to all our guests. We will coordinate with the relevant departments to follow up on your feedback as soon as possible. We sincerely hope to welcome you again on your next stay at Java Palace Hotel. Sincerely, Salzadila Rizki I., Customer Relations Officer

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d***n

10.0

/10

Reviewed 19 week(s) ago

Very comfortable 👍

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Warm greetings from Java Palace Hotel. Thank you for sharing your wonderful experience at Java Palace Hotel. We are delighted to receive your positive review and a memorable experience. We sincerely hope to welcome you again on your next visit to Java Palace Hotel. Sincerely, Salzadila Rizki I., Customer Relations Officer

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g***a

Staycation

8.5

/10

Reviewed 23 week(s) ago

First time trying it, it was pretty good. The staff was friendly, the room was clean, but the AC wasn't cold enough.

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Warm greetings from Java Palace Hotel. Thank you for sharing your experience staying at Java Palace Hotel. Your feedback is very important to us, as it helps us to provide the best service to all our guests. We will coordinate with the relevant departments to follow up on your feedback as soon as possible. We hope to welcome you again on your next stay at Java Palace Hotel. Sincerely, Salzadila Rizki I., Customer Relations Officer

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D***a

Staycation

10.0

/10

Reviewed 25 week(s) ago

So good. I really appreciate it so much.

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Accommodation's Reply

27 May 2026

Dear Guest, Warm greetings from Java Palace Hotel. Thank you for sharing your wonderful experience during your stay at Java Palace Hotel. We truly appreciate your kind review and are delighted to know that we were able to provide you with a memorable stay. We look forward to welcoming you back for your next visit to Java Palace Hotel. Yours sincerely, Salsadila Rizki I. Guest Relation Officer

b***g

10.0

/10

Reviewed 26 week(s) ago

You might need to access the lobby from the parking lot, as it's a long way around. If it rains, you'll definitely get drenched. The facilities and staff are top-notch.

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Accommodation's Reply

19 May 2026

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Satrio

Staycation

9.4

/10

Reviewed 43 week(s) ago

We stayed in a Deluxe Room. The room was spacious, and we got plenty of pillows. The bathroom was spacious and clean, but the water in the bathtub was a bit unclear. The hotel staff were all friendly. The location is strategically located near the mall. Thank you. Best regards, stay healthy and successful.

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Accommodation's Reply

10 Apr 2026

Dear Mr. Satrio, From Java Palace Hotel, we respectfully thank you for sharing your wonderful experience during your stay. Your feedback is very important to us, helping us to provide the best service to all our guests. We will follow up on your feedback with the relevant departments as soon as possible. We look forward to welcoming you again on your next visit to Java Palace Hotel. Sincerely, A.B. Irawan, Assistant Front Office Manager

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Noor R. R.

Leisure

10.0

/10

Reviewed 47 week(s) ago

The hotel staff was very friendly and helpful during check-in. The rooms were clean and comfortable for families. The swimming pool was quite nice. Breakfast was varied and delicious.

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2 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Mr./Mrs. Noor R. R., Ladies and Gentlemen, This is a message from Java Palace Hotel expressing our gratitude for sharing your wonderful experience during your stay. We are very impressed by your positive review and feedback, which demonstrates that we provided you with a memorable experience. We look forward to welcoming you again on your next visit to Java Palace Hotel. Sincerely, A.B. Irawan, Assistant Front Office Manager

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Noor R. R.

Leisure

10.0

/10

Reviewed 65 week(s) ago

The hotel staff was friendly and helpful during the check-in process, the hotel facilities were good, the rooms were very comfortable, clean, the food was also delicious and varied.

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1 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Noor, thank you very much for staying at the Java Palace Hotel. We are honored to hear that you had a wonderful stay. Your valuable feedback is essential for improving our services. We will promptly forward your comments to the relevant departments and use them to make improvements. We look forward to welcoming you back again. Thank you. Customer Relationship Manager: Salsadilla Rizki Ikaputri

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Guest

9.4

/10

Reviewed 65 week(s) ago

good place for stay. comfort and easy to access

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A***b

9.7

/10

Reviewed 88 week(s) ago

The hotel service is very good, the facilities and comfort of the rooms are also extraordinarily good.

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Herry S.

Business

8.7

/10

Reviewed 136 week(s) ago

Suasananya sangat tenang sehingga bisa tidur dengan nyaman. Receptionist sangat ramah dan membantu. Sayang sarapan paginya variasinya kurang bagus.

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Accommodation's Reply

19 Apr 2024

Dear Mr.Henrry s Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again. Best regards, Fendi Nur W - Assistant Front Office Manager

Yusuf A.

6.3

/10

Reviewed 139 week(s) ago

Hotel nya tidak terawat, dan untuk menu sarapan pagi nya tidak enak, tapi pelayanan nya bagus dan ramah-ramah.

3 people find it helpful

Accommodation's Reply

28 Mar 2024

Dear Mr. Yusuf. Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again. Best regards, Ebie Irawan. E-commerce & Reservation Spv.

Novi Y. W.

6.0

/10

Reviewed 149 week(s) ago

Bener-bener nunggu lama buat bisa check in sampe jam 3 sore baru dapet kamar, + di kasih kamarnya lumayan pengap abis itu kita check out jam 10 an karena udah bener-bener ga nyaman sama kamarnya pengalaman yang buruk. Kayanya ga bakal balik lagi ke sini.

1 people find it helpful

Accommodation's Reply

05 Feb 2024

Dear Ms.Novi. Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again. Best regards, Ebie Irawan. E-commerce & Reservation Spv.

Prima P. A. U.

8.8

/10

Reviewed 149 week(s) ago

Bagus sih untuk kamarnya rapi dan bersih, hanya saja kan saya menginap untuk 2 orang, tapi toiletries dan slippers hanya dikasih 1. Sarapan-nya so-so, buat hotel bintang 4 malah agak kurang sih menurutku, nasi-nya keras, pempek dan cuko-nya kurang enak, telur dadar amis, yang enak cuma 1 menu yaitu daging lada hitam, selebihnya 2/5. Yang bagus dari hotel ini staff-nya ramah-ramah dan ambience-nya sangat enak.

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Fahrizal R.

9.7

/10

Reviewed 153 week(s) ago

Good food, clean rooms. Nice room. Woth it with Price and Quality for the Cikarang area. Friendly and cheap service with a smile.

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Accommodation's Reply

03 Jan 2024

Dear Mr Fahrizal, Thank you for taking your time to tell us about your experience at Java Palace Hotel. We are sorry that your experience did not meet your expectations; Please allow us to express our sincere apologies. At Java Palace Hotel, we strive to provide better service to every guest; Therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent recurrence of the problem in the future. We thank you for sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ebie Irawan Ecommerce Spv.

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Dede R.

8.5

/10

Reviewed 155 week(s) ago

I am very happy to enjoy the experience of staying here, 1. Check in is easy and simple, simple, no deposit. 2. Security and friendly employees, this is very important, please maintain it. 3. The atmosphere and space in the lobby area and rooms are attractive, not boring. 4. Public areas and many complete facilities are available. The only thing that needs to be improved is the motorbike parking area. I saw that the motorbikes were in an open area so that if it was hot or rainy there would be no protection, maybe in the future it could be facilitated by providing protection.

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2 people find it helpful

Manuel P. c. P. p.

8.5

/10

Reviewed 158 week(s) ago

It ' s a nice hotel. Cleaner the rooms I stayed in, and the breakfast was also fine.

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PARJIYANTO

10.0

/10

Reviewed 163 week(s) ago

Secara keseluruhan puas dengan pelayanan yang diberikan. Tempat parkir mudah, Receptionis yang ramah, Kamar yang nyaman. Fasilitas yang memadai dan restoran dengan rasa yang sesuai dengan selera kami. Sempat mengalami kesulitan check in karena pihak hotel belum menerima order dari aplikasi, namun sudah tertangani dengan cepat.

4 people find it helpful

david r. p.

6.0

/10

Reviewed 185 week(s) ago

Tap water is dirty. Especially when filling the bathtub. Bad smell inside the room. And receptions is only polite for foreigners. This is old hotel. You need to upgrade the quality of the people and your moving facilities.

2 people find it helpful

Hotel Java Palace

Overall Ratings & Reviews Hotel Java Palace

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8.9

8.5

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8.8

Traveler Reviews Hotel Java Palace