Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children

Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.

The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..

What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍

Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...

interesting and comfortable place..beautiful view

Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.

Actually, this is the second time I've stayed at Bertam Resort again.. and this time I stayed at this hotel with all my children.. this time I was disappointed with the comfort of the room.. the scary thing was the first night, suddenly someone knocked on the headboard of our room very loudly... remember there is a mystic.. scary too... the second night was the same at 10 o'clock there was a sound of people playing ping pong near the headboard when the receptionist looked like we couldn't talk loudly or laugh.. we talked in whispers, even in the library there was someone next door who wanted to sleep deeply... seriously... we are on holiday why is this like that... very stressful situation... the children were disappointed... and then at 5 am there was a snooze sound that wouldn't stop and suddenly the sound of someone delirious very loudly near the room before... at 7 am our room alarm sounded... but next door again there was a loud knock on the headboard... as if he was in our room... very annoying already at 7 am... don't want the alarm to sound instead of 3 am... it's annoying when you sit down My own room at home is more comfortable... this is like being stalked...

'Check-in' tidak berapa lancar. Staf perempuan F muka 'ketat' dan salah bagi bilik. Terima kasih kepada staf-staf lain yang membantu dalam perpindahan bilik. 2 kali berurusan dengan staf sama still muka ketat juga, cara berkomunikasi kurang profesional/kurang baik. Mohon pihak HR hantar staf F ke kursus komunikasi. Breakfast banyak pilihan dan sedap. Tempat cantik.Bilik bersih. Enjoyable stay.

good..all good.the kids like it.

Family friendly hotel. Will repeat!

I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!

1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd

I was quite disappointed with the Wi-Fi connectivity. For a hotel of this caliber, I expected a stable and fast internet connection, especially since I needed to work during my stay. Unfortunately, the signal was often weak and unreliable, which made basic tasks like uploading a file quite frustrating. I hope the management takes this into serious consideration, as reliable internet is now a basic necessity for both leisure and business travelers.

one of the best hotels in Penang. staff is very friendly. clean room. this is a deluxe room type room without a balcony. breakfast has a lot of choices and is delicious and I like the lobby the most which is always fragrant. only the changing room at the pool is clogged. flooding when you want to change other clothes tip top 👍🏼

Surrounding view is calming and also suitable for family vacations

Good to staying again. Family friendly

I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.

Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.

Welcoming drink 🍷 very good. Check-in quite slow due to peak hours. Room very nice but no face towel provided. Fridge doesn't work well but it's ok, I didn't use it. Overall, I like this hotel and will repeat again next time.