8.4
Very Good
From 21 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

8.4

Meal

8.1

Location

7.6

Service and Facilites

8.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Puri Payogan Villa

Number of reviews per page
20
40
Customer reviews
Gema I. P.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The atmosphere was pleasant but because we were CI and CU on the same day, we couldn't judge it as a whole.
Translated by Google Icon
See original
Find this review helpful?
R***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Great place, nice and helpful staff, spacious room, clean bed. There is already a smart TV that can watch Netflix and YouTube, AC, hot shower, mini fridge, breakfast is delivered to the room. I ordered fried rice last night when I checked in. The air is really cool there. The bathroom is a bit damp. The road access to the hotel is a bit steep and extreme.. but it's okay, only for a short while. Passing the river bank to the entrance to the inn. Parking is not that big, if you enter first you have to wait for other cars to get out. Thank you, a pleasant experience
Read More
Translated by Google Icon
See original
+3
Find this review helpful?
Profile Picture
Wayan Y. H.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 18 week(s) ago
I stayed for a week, the location was fine, a bit inside and the road to the villa was broken, it's fine for 1 car but for the bike must be really carefully. The room wasn't that clean when I first checked in but the room was spacious and the staffs cleaned it every day. I didn't see many staffs there but they tried their best to give the best service for me. Their breakfast especially the noodles was the best, you should try it!
Read More
Find this review helpful?
M***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 18 week(s) ago
Got suite room 02 but the water heater can't be used. I've complained for 2 days but the water heater hasn't been fixed. Please, if there is a hot and cold water facility in the future, check it first before the customer enters the room.
Translated by Google Icon
See original
1 people find it helpful
o***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
With that price, it's just right. The swimming pool is okay. But there's a lot of chlorine in it, it hurts your eyes when you swim.
Translated by Google Icon
See original
2 people find it helpful
V***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Hidden villa in Ubud. Large room. Friendly staff.
1 people find it helpful
Profile Picture
Riana P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
The villa is comfortable, we stayed at Rumah Kayu Villa with 2 bedroom, pool and kitchen. The air very cool and fresh, the water is good. The only problem is the gate to entry the villa is to small, the road should be fixed and more paving so when its heavy rain the street is not too slippery. Afterall we enjoyed staying at Puri Payogan.
Read More
Find this review helpful?
B***e
icon-origin-TRAVELOKA
5.7
/10
Reviewed 29 week(s) ago
Cleanliness is not maintained, there are many ants on the bed. The lotion and soap bottles are empty. There are many ants in the bathroom, even in the toilet and bidet. The staff is friendly, only the hotel facilities in the bathroom are not considered. Next, do not choose to staycation at this hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Feb 2025
Dear Guest, Thank you for your feedback regarding your recent stay at Puri Payogan Villa. We sincerely appreciate you bringing these concerns to our attention. We are sorry to hear that the cleanliness in your room did not meet your expectations, particularly with the presence of ants and the condition of the bathroom amenities. Please know that we take cleanliness very seriously, and we will investigate this matter to ensure that our housekeeping standards are maintained. We also apologize for the inconvenience caused by the empty lotion and shower gel bottles. This is certainly not the level of service we strive to provide, and we will ensure that all amenities are properly replenished moving forward. On a positive note, we are glad to hear that you found our staff to be friendly and welcoming. We are committed to improving the overall guest experience and will be addressing the issues you’ve mentioned to ensure that future stays meet the high standards we aim for. We truly value your feedback and hope to have the opportunity to serve you better in the future. Best regards, Puri Payogan Villa
Deiana T. I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
Unexpectedly, the room was big. Got a private pool too. Unfortunately, there were a lot of fallen leaves in the pool, then I don't know why I left it for a while and suddenly the floor in the room was dirty like animal feces. The bathroom was clean and big. Nice
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear Guest, Thank you for taking the time to share your experience at Puri Payogan Villa. We are pleased to hear that you found the room spacious and enjoyed the private pool. We always strive to provide a comfortable and relaxing environment for our guests, and it is wonderful to know that you appreciated the size and cleanliness of the bathroom. We sincerely apologize for the issues you encountered with the pool, particularly regarding the fallen leaves and cleanliness. Please rest assured that we are taking your feedback seriously and will work to improve the pool maintenance to ensure it is kept pristine for future guests. We hope to welcome you back to Puri Payogan Villa in the near future, and we will ensure that your next experience exceeds expectations. Best regards, Puri Payogan Villa
A***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 34 week(s) ago
Very very bad…. It turns out the location is very steep…and this is not explained in the description…at first we were surprised that the location entered a valley with a steep road 😭 we brought a big car, I got out of the car and walked to the hotel to make sure I didn't take the wrong road, in front of the hotel there was a river and it happened to be raining so the water overflowed onto the hotel entrance, the parking lot was muddy and unpaved, so my sandals and skirts were all dirty. This hotel has a lot of stairs, if you bring a lot of stuff it's a hassle to lift it, it happened that we got a room on the top floor, like staying in the middle of the forest, lots of animal sounds all night long, we felt uncomfortable here at all. The bathroom was dark and not well lit. The AC in the room was very hot even though the temperature was already 16, in the morning we only got fried rice and fried noodles for breakfast, luckily we only took it for 1 night, this was also because it was high season and other hotels were full. I only stayed here once and won't be back again.
Read More
Translated by Google Icon
See original
2 people find it helpful
Nurfaedah J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
The staff are friendly and kind, the place is cool. The rooms are really ok and comfortable, the service is very good, thank you.
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 65 week(s) ago
Affordable room rates due to app promos. Comfortable and spacious rooms, according to the photos provided in the traveloka application. Room cleanliness is well maintained. The facilities are also proper and quite complete, starting from the bed, AC, sofa, carpet, wifi, smart tv (youtube, netflix, apple tv, disney +, etc.), hairdryer, hot water, bathroom amenities, refrigerator, room amenities, all in good condition and okay. The position of the room is also right, facing the swimming pool. Although the swimming pool is not too big, it is enough for us, there are also several daybeds. The atmosphere of the villa is very beautiful and calm as if it is one with nature because of the many trees and the side of the stairs to the room which are made beautiful with plants, gardens and fish ponds around it. In addition, we were very helped by the hotel staff who were fast response both via Whatsapp Call and other assistance 24 hours. We did not try the food here. However, there are cafes and good places to eat around the villa such as Wyah Ubud and Nasi Ayam Kedewatan Ibu Agung. In our opinion, the downside was that the balcony lights in our room were not on, so it was quite dark in front of the room at night, helped by the lights in front of the next room. There is also no lift here, you have to go up to the room using stairs. However, the hotel staff offered to help carry bags and suitcases to the room. The road to the hotel from Ubud Central is very good, but the road into the hotel (a small alley) should be repaired to asphalt or smoothed, not rocky ground like when we stayed, and because the road into the hotel is only wide enough for 1 car, it is recommended to use a motorbike. In our opinion, you need a vehicle (motorbike or bicycle) to travel. The distance from this villa to Ubud Central is about 4.5 km. The nearest convenience store (Alfamart & local grocery store) is 1.4 km from the villa. Overall, we are satisfied with the service and rooms provided by Puri Payogan. Hopefully the facilities and services will be maintained.
Read More
Translated by Google Icon
See original
1 people find it helpful
Djonihan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 71 week(s) ago
The comfort of living is still lacking.
Translated by Google Icon
See original
1 people find it helpful
Aulia T. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 71 week(s) ago
Staf ramah dan helpful, ac dingin, air panas berfungsi, internet kencang, lokasi sangat menenangkan untuk rehat dari kesibukan di hari raya idul fitri.
2 people find it helpful
Popo W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 84 week(s) ago
Good place, good staff, clean and peaceful. If there is more space for parking area will be great! Definitely will come next time.
1 people find it helpful
You’ve read all the top reviews.
Number of reviews per page
20
40