Overall Ratings & Reviews Royal Century Hotel Shanghai

The hotel itself is nice enough - a bit grandiose - but the decor is dated (gold, marble, crystal etc). I had no major problems with the hotel or the staff once I was there - but in the lead up to my arrival - they did not reply to any of my emails. And the description says there is a free round trip airport shuttle, but when I called them, they said this doesn't exist, but then when I arrived, it seemed it does exist - but I could not book it because it has to be done in advance (it's still not clear to me if it exists). If they replied to my emails at all, I could have arranged things in time. The room was large but could use some extra seats - when we ordered room service there was just one chair to use to eat at the desk... not great. However, the food quality of the room service was good. The bed was extremely large, so, some people may life that too. Overall, the stay was a good overall value (since the cost was low, and I just needed one night) - but the service was pretty poor since I could not reach anyone by emailing them through hotel.com and when I called the communication was difficult. The hotel may have been impressive 20 years ago but now is just kind of an old formerly high class hotel. It's fine if you want somewhere near PVG for 1-2 nights.

Loved this property! Can’t wait to stay here again! Make sure you try the breakfast breakfast buffet everyday!

Safe were very friendly and helpful.

Safty

I liked everything the only issue at times was the lack of English speaking staff. You must remember that you are in China. I have stayed at this hotel many times and the number of English speaking staff is improving.

It is amazing hotel. Everything is just amazing. Very Spacious Room, Comfort and Clean Bed, Nice Airconditioner, Tasty Breakfast, Even motorized curtain and screen. Only two things I feel sorry are water pressure is weak for shower. and Shower booth is too small. Bathroom is big, so they have a nice bath tub, but shower booth is very small. :)

Staff is not so helpful. Need to inprove the service, like help customers carry luggage ans so on.

Amazing! I will come back here. Room size very large and with beautiful city view.

good condition, excellent breakfast. Helpful staff.

BE AWARE!!!. We set up the shuttle pick up but they never showed up!!! The main reason I booked this hotel is because for the shuttle service. VERY disappointed.

Room had been a smoking room. Smelled it all night. No wifi. No where near the airport which is what Expedia has said.

Clean. Spacious. Lots of details breakfast buffet has lots of choices. Only problem is coffee machine. Recommended to use traditional already made coffee bottle. Fancy one was hard to use. Not working correctly

Super good. Staff are very friendly and professional especially the one at conceige William helped us to arrange eveything and first time experience such a worry free trip

Awesome room and beautiful lobby. We did not eat at one of the restaurants.

I was a little disappointed that only one employee could understand English. Everytime I had needed assistance, the employee would have to find the one employee that spoke and understood English. I was also double charged for a meal purchased in the on-site restaurant and it took 6 employees to figure out the error. Other than that, the hotel is beautiful and clean. If you arrive late, do not expect to find any restaurants open close within walking distance of the hotel.

My room was clean and comfortable, so I enjoyed my stay while on a business trip recently. The staff at the hotel was also nice, some were even very friendly - and they could speak basic English, which helped me quite a bit. My only problem was getting a taxi back to the hotel after a business dinner late at night - because it is a relatively new hotel, not many drivers know the location. Overall, I had a good experience.

Excellent all around to meet 5 star standards...with the exception of location.

Wonderful hotel. Well maintained and great service. I hope they had more frequent airport shuttle, but still not too bad. Overall, enjoyed the place very much

If you don't like big crowds and enjoy a quiet sleep, this hotel is for you. Hotel is new and clean, no funny smells, room is spacious. Takes a few minutes to walk to the nearest metro station. Shuttle to and from the airport and Disney park is available but you need to call 24 hrs ahead to make a reservation, and they only run limited schedules. However, you can line up for a taxi from the airport, which cost you about 80RMB.

Good hotel but location is a little far away and secluded. Seems most reviews earlier are not true and gives a wrong impression the hotel is full of guests. Good hotel but location is not so good.