Overall Ratings & Reviews Inn At Arbor Ridge Hotel & Conference Center

Absolute trash, we got there at 3 PM to check in and the hotel was completely empty. There was no one at the front desk, there was a note saying call A particular person (I won't give their name Jat this number, we called four times and no one answered and then she did answer and said your room key is behind the desk and advised us to go behind the front desk and grab our own room key, and then I came back in later 8 pm because we were at an event in the same parking lot and the person who was now behind the front desk was completely asleep, to the point where I was speaking loudly to see if he would wake up and he did not. I slept on top of the covers on a towel because I did not want to get under the sheets, Paint all chipping around the door, rusted fixtures in the bathroom horribly stained carpets a phone from 1985, That did not even have a dialtone, lightbulb a missing in one of the lamps, they should pay you to stay there. Here are some examples, and for some reason, they have three sticky hooks all over the walls.

Excellent service and lovely hotel

Dirtiest floors I have ever seen

Staff is pleasant but the hotel has seen better days. Room was sort of clean, but paint peeling, carpet was dirty. Room smelt a little musty. Sad to say, I woke up twice in middle of night itching, on arms and neck, discovered bed bugs.

Though rooms are old and needs to be updated was clean

All the basics covered very well and I would stay here again.

The room was large, comfortable and clean. The person at the desk was not friendly nor efficient. I was there at 1:30 and she said she couldn't check me in until 3. No one was around and the hotel did not look particularly busy. When I returned I waited and asked her what I would need when checking in. She then told me that she was not sure but my room may or may not be ready, even at 3. I didn't get a very comfortable feeling with the staff member.

A very old building in need of serious updating. Room smelled damp and musty. Bed was lumpy and extremely soft. Bedding had small holes. One of the windows in my room was cracked. Hotel was more than 15 minutes from the nearest town. The employees were nice and helpful though. But I seriously doubt I’ll stay here again.

The bed was very hard it didn’t even have a box spring sat right on wood. The hotel had a smell

My tv was broken in my room nobody came to help me fix it the guy told me to unplug it and then do it myself

The room smelled like an ashtray even though indoor smoking was banned years ago. Toilet did not flush. Tv did not work initially - I had to play around and figure it out. Worst part is it is not ADA compliant!!! I have walking issues. There was no way I could carry my bag up the stairs and walk to the end of the hall on the 2nd floor. I asked for a room on 1st floor and she said they were sold out. I asked for a room closer to stairs on 2nd floor. Got the same answer. Fortunately a man checking in right after me brought my bag upstairs. Very inconvenient for people who use canes. Never again will I stay there and will warn anyone staying in Hopewell, do not go to the Inn at Arbor Ridge!!!

Although the rooms need to be updated. Our stay was descent.

Refrigerator screeches very loudly every 30 min for 7 min while cooling. Woke me up all night. Mushrooms growing out of carpet gave that outdoors persona. Mold in desk drawer made an interesting pattern. Needs a carpet cleaning or replacement.

Poor lighting, no work area, only one nightstand, no desk lamp, etc.

The rooms needs renovation! Bathroom walls, door damaged , ceiling damaged,sink,:poor lighting in bathroom. No info on how to work the TV! Hair drying missing out it holder. Verydiappointed! Won’t stay there again!

Wasn’t allowed to check in 1 hour early ok but after a long trip asked to use a restroom and was told they didn’t have one….really

Very dated. Bathroom not in good shape

This hotel was dirty. I was so happy when the morning came so I could leave.they need to work on cleansiness.

Very beautiful and clean, I had my wedding nxt door at mill creek caterers but I got ready at this Inn and spent the night there with my husband before going back home to Jamaica. Everything was exceptional!

Black mold and mildew in the bathroom near the shower area. Peeling paint in both areas.Night Check in Staff was very attentive. Morning Check out staff refused to print out receipt.