Overall Ratings & Reviews Emotions by Hodelpa - Juan Dolio - All inclusive

This was a disappointing experience. The buffet was horrible and the staff kept telling us that regular things like ice cream, chicken, fried cheese, were either not on schedule to come out that day or they had run out. The staff did not try and accommodate us at all. The only thing that saved our trip was the entertainment and that we were with friends and made the best of it. I would not return to this resort. Hard Pass.

Very nice Staff and clean accommodations. Room I stayed in had moisture problem which affected my phones. Lighting very poor especially for applying makeup. No facial/nose tissues in room. Had to use toilet paper. Design of shower cause a flood on floor. Overall, stay was good

Was a bit disappointed with the service. This was my third time staying at emotions and by far the worst service I have experienced here. We paid extra for a room with the swim up pool and did not get to enjoy it until the third day after calling front desk twice requesting for the pool to be cleaned. Our first night we had to call twice to request towels because the room did not have any. Other than that, the coffee shop was as good as always, the beach clean and peaceful and the restaurants were delicious.

The staff at this resort was beyond amazing. The beach and pools are beautiful.

Good

Had a wonderful time staff was very welcoming

Nice resort . Friendly staff

Muy buen servicio en todo excelente servicio

If I could rate 10 stars, I would. Outstanding in every way. Definitely will be returning in the future.

Great all inclusive resort with friendly and helpful staff. Relaxing environment and long walkable beach. Areas of the beach from calm to slightly wavy. Seaweed on some parts of the beach but other parts very clear and nice to swim in.

I like the staff service. Very friendly

D

Fun and a safe place

Room needs some maintenance. Phone was not working. The second i have stayed in that the phone was not working. I reported the situation in the hopes that it will get fixed but did not happen. The hairdryer was hanging by one nail so it was not totally secured on the wall. The clothes drawer had a musty smell. I have to say that the staff are professional and friendly. The reason why I come back to this place. Housekeeping can do a better job cleaning the bathroom. I would still go back and stay in this property regardless. I always had a wonderful time. It’s my third time around. I also have to mention- the restaurant reservation process can be improved.

Our room wasn’t the best, rusty garbage bin. But everything else was nice. Good buffet options. Clean pool, clean beach. And it’s small so everything is walkable. The snack bar by the beach has better food option then the one at the pool.

There is not a lot of options for the buffet.Every day the same menu. Also Reservation for the Restaurant should be available same day of checking and more availability during same day. AC wasn't working either the first night.

There is nothing around the property, just a broken road to the left and right of the resort

Very friendly staff. Very clean hotel.

Staff is great except cleaning lady knocked on door and walked right in no waiting shower necessities did not work we came back to room and sliders were open and food was not good except for Italian restaurant We like costs coral caribe much much better but my wife’s friend said we should try it. Never again

Front desk personnel the worse ever this was my seventh time staying there since 2022 resort was very good nice personnel very good food but this time around it’s the worse terrible DO NOT WASTE YOUR TIME AND MONEY GOING THERE