9.0
Exceptional
From 863 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.4

Service and Facilites

9.2

Traveler Reviews Holiday Inn Express & Suites CLEVELAND WEST - WESTLAKE by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Scott
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel was neat, clean, and very convenient to our events in the Cleveland area. Staff was friendly and courteous. The free breakfast was good and not the usual cereal and waffles. Bed was comfortable and room was a good size.
Kimberly
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The pool caused rashes due to high chlorine content but was otherwise wonderful. The breakfast struggled to stay stocked a little. There was always something not available that said it was. Overall it was good. Especially on a holiday weekend.
Emily
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Will definitely stay again. Most comfortable bed so far this trip!
Amy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Truly can’t say enough about this location. Everyone is always so friendly, the rooms are clean, the pool/hot tub is fabulous, and to top it off, the breakfast is always fresh and delicious (free btw too!). Whether we are visiting family or just coming for a break out of the norm, this is our go to spot!
susan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was a very nice hotel. Our room was clean, the front desk was very helpful and the breakfast had lots of choices.
Khalil
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cleanliness
Halina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Safe, clean, quiet hotel.
Matthew
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Our stay was fine . Air conditioner was loud . Got soft pillows . Asked after a week and they got me firm . The staff was great from reception to breakfast to housekeeping .
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great stay and huge breakfast.
FRED
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Matress extremly firm.
LISA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Timely check in, clean. Staff was friendly and helpful
Tanya
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Good
Michelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Service was wonderful!
Mary
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It was close to my family. Room was nice. Coffee, water and drinks readily available.
Britny
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Beautiful hotel, amazing pool with hot tub and kiddie area. Great place to stay.
Nilselia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excelente
James D.
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The awesome pool area. Our grandson was on spring break and loved it. The breakfast was good as well as the surprise afternoon cookies.
Nichole
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Checking in the guy was great..checking out though the lady was very rude! My daughter was swimming and i went to turn my keys in because we were going to leave from the pool. Well the lady at the front desk asked me if we were swimming i said yes but i didnt want to hold up a room since we were done with it. She said you cannot turn in your key until your out of the pool. I said oh really i did not know that. I asked her what the latest i could check out she said 1130 without being charged another night. I said ok. And the attitude she had when saying it was what bothered me...at 1130 i went back up there to turn my keys in and she said is everyone out of the pool (real snoody) i advised yes they are here with me. And that was it.
Read More
Heather
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This was a great place for a get away. Brought the kids to swim. The pool was big with a seperate place for smaller kids to play as well. The staff was friendly and the hotel was clean. Continental breakfast included had a little bit of everything you may like. We will definitely be back.
MARY CATHERINE
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Sunday morning concierge was very helpful.
Number of reviews per page
20
40