Overall Ratings & Reviews Springhill Suites Buffalo Airport

We were put on the floor where they were renovating. There was wet paint and drywall dust everywhere. Our kids had paint on their shoes from the carpet.

The curtains are to short in the room which allows cars from the parking lot that have lights to shine directly into the room making it hard to sleep

The rooms are spacious, which is nice. The thing I found super annoying is the bathroom being the center of the room, with a big glass sliding door - so there is not way for hte light from it not to flood the room. When traveling with a family this is a real pain. Also - all the bathroom floors have a slippery residue on them - even the accessable room. Also - the accessable room had a low toilet, there were bars next to it, but still, that low squat is worth noting for those who have hip or knee issues. The bathrooms floors are very slippry - even with shoes on. I would never go barefoot in them.

Spacious rooms Delicious Breakfast with variety options Enjoyed stay

It works for a brief stay.

Comfortable and clean

Staff was great. Big rooms. Comfortable. Great continental breakfast

Highly recommend for the families.

Right off main road with lots of options around.

Very pleased with the room setup and cleanliness. Staff we encountered was great. Breakfast was just okay but it was free!

Front desk Staff - Christian is very understanding, he was quick to get us a room. We came from Las Vegas, NV to Buffalo, NY to visit Niagara Falls, NY. Room was clean, bed was comfortable & firm. Hotel is close to Buffalo Airport. My daughter are happy customers

Close to everything.

A front desk clerk here was one of the most unprofessional persons I have ever dealt with. It was so bad. I thought that she was gonna physically attack me. I was uncomfortable here the whole time. She argued with me in front of customers screaming at me across the room because she overheard me asking someone else for help who I thought could help me. This was one of the worst experiences I have ever had at Marriott. And I am a Marriott Bonvoy customer. Most of them are very nice and very professional. I could not believe what I walked into on this particular night.

Sink in mini bar in the room was clogged. The hotel lobby smelled of strong perfume, chemicals from pool and cleaner. It was an instant headache. Terrible. Front desk wasn’t that helpful either.

Not a good experience. At breakfast many things weren’t refilled, even though there were hours left. Water jug was usually empty. Was charged daily by an error even though I pre-payed (they eventually fixed it after 3 phone calls).

Pleasant stay

Big rooms with comfortable beds and a walk in closet. Breakfast spread was great with lots of options to take a snack to go. For example, oatmeal, muffins and waffles in individualized packages. Parking free for the week when staying the night- perfect for a family that is flying out of Buffalo airport.

Very comfortable and friendly staff. The complimentary breakfast was okay, hot food was great but the breads and pastry was mediocre at best, milk was sour not rotating the inventory is the problem. I will return as the room and bed was very comfortable and staff very friendly but I will go elsewhere for breakfast. This is not the fault of the breakfast staff , the hotel manager needs to budget more for quality food amenities , I’m sure most customers wouldn’t mind paying a bit more on the room rate.

Friendly check in. Room very clean and bathroom modern and clean. Only issue was noise from group of teens running up and down hallways over the weekend - must have had group of rooms for them and their families

Staff was very helpful and polite. Room was very clean and comfortable. We enjoyed our stay