Overall Ratings & Reviews Red Roof Inn & Conference Center Chicago - N Aurora/ Naperville

This property for us was one of the cheaper options so I wasn’t expecting much. As for the hotel, It is very, very clean and the air conditioner worked awesome. The area is less than desired. There really isn’t much of a lobby. It appears to be a very old property But what I needed it for it was fine. Would I stay here again? I don’t know! The area was very shady.

The staff were friendly and helpful.

Staff was very professional and accommodating. Overall property was clean, however back entrance was a pit. Sorry. Overall... happy with the experience.

This must have been the dirtiest hotel I stayed in for years! Pubes in the shower, socks black after walking on the floor for literally a few minutes, sticky switches which haven’t been cleaned in who knows how long, switch for the extractor fan actually missing. In the morning I also noticed what seems like blood on the pillow, under the pillow case, so definitely not mine. Too grossed out to check what that stain actually is. So glad I didn’t notice it before I went to sleep, otherwise I think I’d have slept in the car! That’s just my room. In my in-laws room, in addition to the pubes in the bath, the shower head was not working and they had mouse trap in the room placed below a hole in the wall. Advertised with breakfast but none available - not that I would have had any in this place anyway for the fear of contracting something. If I could give 0, I would.

It was terrible from the start when we didn’t get the rooms we booked. One of the rooms was practically bare, there was no vanity to put toiletries and the light socket was 5 feet away from the bed and there were no lamps on the night stand or any chairs to sit on. The other room had no lid on the toilet and no bars or hooks to hang towels, etc on. There were no tissues in either room and one had no coffee pot or hair dryer. There was also no place to put luggage. They were the worst hotel rooms that we have ever stayed in. We will never go back or recommend this hotel to anyone. It was absolutely terrible!!!!

Tina was super helpful and made our stay great.

Clean and friendly

The staff was phenomenal! Very kind and caring and tentative! They offer a virtual agent for check out if the present staff are busy helping other guests. The downside of our stay was the room. The desk chair we were provided was completely broken and unusable! The shampoo and conditioner dispensers in the shower were empty.

Good value for the money

Did not stay because it was not clean. Walked in the room and turned around and left, after paying.

The check in process was with a virtual person, very uninspiring. The areas outside of the hotel are riddled with trash and debris.

Comfortable bed, efficient check-in and check-out.

Very quick & easy check-in, will definitely be back

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It was fine. It was what it was. The $100 service fee in case of damage was a little steep in my opinion. At first for check in there was a guy on a screen checking us in, like on a zoom call, but then someone came out from the counter, which was weird. The room itself was nice.

The service was the wordy I ever received and don’t recommend this place at all!

Nothing special. Rude guests

marginal voean

Check in was virtual and I tried to confirm my dogs with the virtual assistant but they were unresponsive. I even asked for a first floor room for the dogs and she was unresponsive. Then when headed up the elevator it was very loud, very rickety, very scary - oldest and worst elevator I have ever been in. After 4 trips upstairs the manager called and evicted me from the hotel saying they only accept one dog - I had more than one with me but it was listed on my reservation and the virtual check in made it impossible to verify. The dogs had state identification as working dogs

Got what we expected- no frills but comfortable room, average surroundings, fantastic front desk service (Dave). One of the beds wasnt level, made noise getting in/out but otherwise was fine.