Overall Ratings & Reviews Relax Resort Hotel

We had great time this Hotel. Wonderful room, great view, Lovely outside bath, amazing cuisine. We would love to come back. Excellent !!!

The room was amazing. Very spacious and well kept. The private onsen was very relaxing and cozy. The hotel staff was very courteous and helpful. The restaurant staff was pleasant and accommodating to my wife’s allergies to certain foods. We’re definitely booking our next stay at Relax Resort Hotel.

Excellent stay and facilities but not walkable

Great views of Atami beach and very supportive staff

Hidden Atami gem recommended for any couple or family.

Just what we needed after 5 hectic days in Tokyo. Dining was first-class.

Stunning ocean view (especially at sunrise) from your room. The staff are very kind. One advice to travelers: Take a taxi at Atami station to this hotel.

Nice and quiet location with very attentive staff. The onsen was smaller than expected, but the lack of a crowd made it pleasant.

The staff were very accommodating and friendly. They were working so hard to make our stay memorable and their intention to make a luxurious stay was known. Those going to expect authentic Italian food may be disappointed but the food was very good. There is a restaurant in Vancouver that does Japanese and Italian fusion that has a Michelin star but the food here is better and fresher. Can't beat Japanese fish caught on the same day paired with Italian wine. The in room onsen with real onsen water was a treat. After 10 days of city hopping, I felt relaxed and calm. I would stay there again . There are reviews that the hill is too hard to climb but I suggest that guests take a taxi. The entire city is built in steep hills so you cannot say this one hotel is bad without mentioning the region. Think Amalfi or Cinque Terre and you get the Italian feel with Japanese flair. I've been to both and have Italian family and have lived in Japan so I'm confident in my review that this meets my experiences and expectations. Great stay!

Our overall experience is very good！The room has great view, is clean and has all nice little things you could possibly need. I enjoy the morning sunrise time, listening the sounds of nature, watching the goat eating grass in the yard , facing the Buddhist temple on the opposite hill, close to the nature, I can see the owner sets high standards and try hard to provide high end service.

Lovely big rooms with 4-poster beds, nice view, good facilities. Staff were very welcoming. Great attention to detail e.g. remembered to do something special for a birthday, napkins embroidered with our names etc. The meal was excellent, with good wine options at reasonable prices. Highly recommended for a relaxing stay - thank you to all the staff there.

Some of the areas looks a bit old compare to the photo, wifi is working and was able to connect to the router. But internet does not work, a little disappointing for this pricing.

You gotta walk uphill for a few min but what awaits you is a sleek hotel and the beautiful ocean view makes the hike totally worth it. You can see the illuminated castle at night and the town of Atami. Great staff and very clean facility. About 17min walk to the beach. A lot of dining options are about 10 min away.

Excellent customer service. The rooms were large and comfy. The dinner was excellent. Very enjoyable stay.

Pros: (1) The room was nice and spacious. (2) The amenities were also nice, especially the drinks. (3) The hotel was about a 10-minute ride from Atami Station, so it was easy to get to. Cons: No shower or bath inside of the room. An open bath outside is nice for warm weather but not in the winter, and with no shower inside, you have to go downstairs to shower or bathe. (2) The room was too hot inside despite turning off the heat and opening the window. (3) The road going to and from the hotel was too narrow and very steep, and it took the taxi a long time to go down because it had to stop, back up, and pull aside to let other cars pass. You need to be in good shape to walk up the road if you don't take a cab. The slope angle is very steep.

Great hotel, although quite a walk to get there. Great for couples who want to stay mainly in the hotel for meals and Onsen. Dining good, japanese breakfast superb.

Not all staff speak English, can’t fulfill my request on time

Great service. Great food Friendly staff Great room and spa.

I would not call this hotel a resort, it has the feel of a family owned business most of the times you have to find the "front desk" person with the ring of a bell. This hotel is located on the top of a very steep hill, the last stretch took about 8 min. it was very exhausting to reach the hotel and then there are stairs. the breakfast had to be ordered the day before, with exact time and specifics on juice and coffee etc. since there are only 3 choices you end up eating the same pre-fixed breakfast which is not really enough food, even our coffee cups were only half full (1/pp) any additional cup is 450 yen. the use of the spa also needs to get booked but at least you will get 45 min of private use, however upon check out they demanded 300 yen "spa tax" for each usage which was never disclosed at any point and we refused to pay as we already paid more than $450 a night. The hotel also does not offer any shuttle service or any other services, only one staff member could speak some English, hence they were not much help with directions or any other helpful tips. Our room did have a nice view of town and the jetted round bathtub was amazing, but that did not make up for all the many shortcomings like they said free minibar which was two bottles of water, the couch was stained / dirty, the heat / air regulation was poor, the build of the hotel or windows is poor hence you hear all guests and street noise / construction. I would not command this place.

Wonderful interlude for our 33rd wedding anniversary.