The recently refurbished (I understand) room was a generous size, and bed was enormous and comfortable. The view over the square was great, but this meant a few noise issues from passers by at kicking out time. The walk in shower was clean but lack of shelving for shower gel and shampoo seemed like an oversight.

We had a fabulous room, which was ready for us when we arrived at 1130. The bathroom was huge and I had a bath, as requested. Disappointingly, the bath plug was faulty and although staff promised to replace, it remained faulty so I was unable to have a bath which I had looked forward to. Breakfast staff still not listening to specific requests - the food is amazing but far too much of it, and I hate waste!

Location, room, staff

Lovely spotless clean room all the staff were amazing

Staff, Restaurant and bar area.Only slight issue which i would not mark down is the bathroom door could do with a bit of paint and the deliveries waking us up at 05:30, which is out of your control.

Only lacking a 5 star as the lift was out of order from the start to the end of the visit, not a problem for us but room was up multiple flights of stairs so would have been an issue for older guests.

Lift not working , no offer to take cases to the room up 3 flights of stairs Given a standard room having paid for a deluxe room . After an unnecessary conversation re what they call their rooms against Expedia , we were moved to the correct room

Great room and lovely staff. Overall a very good stay

Lovely hotel in the centre of Cirencester, we were lucky to get an upgrade , room was very spacious and little welcome pack was appreciated

Spacious room Food was nice Clean

Room was gorgeous, staff were fantastic, check in easy and breakfast delicious

Lovely hotel, excellent location.

Great room! So comfortable and clean and very dog friendly for our special family member. We didn’t use the bar or the dining apart from breakfast which felt a little isolated although the staff who served us were busy and short staffed. The staff though were really great and very welcoming

A beautiful room in a beautiful location. Check in was quick and easy. Staff were very friendly and accommodating.

Big room, friendly staff, clean, bar was nice

Comfortable and cosy room, a welcome oasis from the weather outside. Perfect central location and a great view out onto the market square. Well equipped, and with a good hot shower. All the staff we encountered were super-friendly, and it was an all-round nice and welcoming place to stay for a winter break.

Everything was first class lovely place staff were great.

Lovely hotel, clean rooms and great staff

The hotel, bar and restaurant are stunning. Staff were friendly and rooms are generous with great amenities and nice touches. Thoroughly enjoyed our stay and wouldn’t hesitate to return.

Great bar, restaurant and hotel rooms, friendly staff. Made our 60th birthday celebration perfect. Highly recommend