Overall Ratings & Reviews Best Western Plus Elmendorf Hotel / San Antonio Hotel

Mid at best. Last minute booking for an extended night in San Antonio. No good breakfast. Receptionist wasn’t nice or informative at all during check in or out. Fire alarm went off super early in the morning and staff gave NO explanation on safety, reasoning, information or if it was even safe to return back to our rooms. Guests were even waiting at front desk after for questioning and all staff had was a sign that said “away for a while call this number” called number . No answer. Questioned the cleanliness of our hotel room. Hotel smelled musty and hot . Only good thing we liked was our hotel room AC ( room only). Depending on your type of stay, if it’s a nice family trip with kids and enjoy comfortable/ eco friendly stay this is not the place to stay. Rather spend a couple extra bucks else where.

The shower handle was broken in the shower and unable to use. No other solution was offered to mend the situation.

The hotel is near a sewer plant so every time the wind blows, you smell a disgusting smell. The hotel over booked for the night we stayed and had booked a family into my room at midnight were me and my 9 month old baby were in bed already. When going downstairs to express how unprofessional this was, the lady then stated it was a computer issue. This is also an issue considering we have to give our personal information such and drivers licenses , credit card information and things as such. When asking to speak to a manger for a refund just for the one night of two that I booked I did not hear anything back from them. And still have not till this day. It has been a week!

Property smell foul and the carpet and bedlinens were filthy.

The road in had homless people felt little uneasy

Exclente

Bugs on the bed, but too tired to say anything. Family on the trip got an issued rooms where there were guests already which created a terrible situation between 11p-midnight. Hotel was reserved in advance.

The staff was wonderful but that was the only positive. This area (apparently the town) smells like horse manure! The locals said it’s normal - I almost got sick from it! The best was wildly uncomfortable. The pillows were so flat it felt like I was sleeping on the floor! The water for the shower felt so slimy. It honestly made me feel like I wasn’t getting cleaned. There also was limited dining options. You have to go into San Antonio for multiple options which is 20 minutes away. Breakfast was nasty; the biscuits were undercooked. The options were so disgusting. I wouldn’t recommend this place unless it’s your last option.

Very clean and ladies serving the breakfast very attentive, only had a bad experience with management in front desk when arrived lady was very rude and the manager needs to know how to talk to customers nicely not in a demanding and insulting way.

The gas sewage smell that lingered on the second floor was disgusting. I would not recommend this hotel until this gets fixed.

The pictures are ok. The building is in a rough area, in rough shape. I was disappointed thinking I found a good deal. The tub taps didn’t work, carpet was torn, walls scuffed and I wasn’t convinced the room was clean.

Great!

I'll definitely stay again ! Large room and bathroom! Lot of variety for breakfast !

Quietly

The hotel manager was very helpful and found us a great room when I asked for available accommodations.

Very friendly staff

The hotel was clean. The grounds were clean. We stayed 5 nights and promised to clean twice nobody showed. We had to put our trash in the hall and ask for towels everyday.

Good service

This was the second time we have stayed at this hotel. It works well for us when attending events at the Frost Center. Easy in/out. Staff is pleasant and bed was comfortable. Breakfast was good with plenty of variety.