Overall Ratings & Reviews Staybridge Suites AUSTIN NORTH - PARMER LANE by IHG, an IHG Hotel

Poor management

Asked for a quiet room then gave me a room.. super humid, strange w/ air condition machine next to my pillow.. narrow window with no sunlight… yes it’s quiet though…causing me whole day headache during work… the hotel breakfast is awful.. last time in June I was here WiFi had no internet .. took 8 hours to recover in 2am … using my data plan for evening meeting… this time, front desk gave me internet provider customer service to report and feedback is, the whole resort has no internet… good for your budget hotel

This is an extremely nice hotel (you are going to spe

Property/room was clean and well maintained. My family and I met up from several places and spent a weekend at this hotel together reuniting and we had the greatest time by the pool. We appreciate everything the hotel did to make our stay wonderful

Reception here was welcoming, friendly and helpful. Our room was clean and the bed was pretty comfy. It was great for a last minute stay between vacation rentals. The area is safe and quiet as well. My kiddos enjoyed the indoor pool and basketball court as well.

My family and I stayed here while visiting family. We def. Enjoyed our stay it was clean, conveniently close to everything. We enjoyed the free breakfast it was good, and the gym and Ofcourse the laundry was free so it was very convenient for our stay. Would stay here again.

Well maintained property with a really good breakfast

My room had a pubic hair on the shower wall and a long black hair on the face towels over the sink. The room had an old smell to it and I woke up congested each morning of my week long stay. The room was not serviced well daily and items like dishwasher soap were not restocked and surfaces were not cleaned. I could also tell that the pillowcases were not changed as they were wrinkled from the previous day. There were weird stains on furniture and large discolored spots on the carpet leading to the room. The AC seems to only go so low, no matter how cold you set it. The amenities were not explained at check-in so I was not sure what was available and the frequent sirens from the road behind the hotel made resting complicated. The TVs were hard to operate and the remote in the main tv area seem to be on the way out. All in all, for the price, they could do a lot better and I would not consider this a 3 star hotel for the reasons stated above.

Great place

When I woke up in the middle of the night I almost slipped with water that was on the wall near the toilet

Very clean and very delicious breakfast.

Fun stay for the family!

Na

Super hotel !

The room was amazing. Breakfast selection was great! There were seven of us in the room with spacious. The communication was great. We had a full-size fridge. Honestly would stay again.

Great

Still was trashleft in the room

There where some stores and restaurants nearby and a quiet area the staff was friendly and helpful next time I go I’ll be there again

Wonderful. Will stay here next time we are in Austin. The breakfast, evening reception M-W and the pool were awesome. Clean room and comfy bed.

Customer service are excellent. Meals and clean room are awesome i will stay again