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Would not recommend. Horrible service to customers. Very unfriendly and will never use them again.

Location was not good and there was nothing to a snack or tea after hours, after 9:00PM

All really good and excellent positions if travelling through Italy

Staff was terrible and rude. The place doesn't even have a pool, and the rooms look nothing like the photos. Had bugs biting me all night long. The rooms are not up to date and there's paint chips in the walls and the nightstands looked like it was taken out of the garbage. 100% DO NOT RECOMMEND!

It wasn’t what I thought it would be. On Expedia a pool was mentioned , excepting there was none… did not like the room either..

The most terrible experience

Comfortable room and the staff are very helpful.

There is no bus service connected to airport. At night they just call an expensive taxi. That's it

Staff was friendly, food was good. Only problem I had was the location is far from everything.

Old & tired. Hot & humid room with poor AC & age frosted wet windows. Graffiti in tiny hot elevators & broken signage. Crumbling parking lot in the middle of a truck park. /petrol stop. Super friendly staff who did not deliver on promises (early morning take-away breakfast). A relic from the 60’s with a cheap makeover. Reminded me of hotels I’ve stayed in 3rd world countries. The only redeeming factors are it’s close to FLR and it is as cheap. It appears to be surviving on overnighting cheap bus tourists. Will not return.

Great food breakfast and dinner. Friendly staff. Enjoyed the room and easy to taxi from airport...therebis no airport shuttle as advertised. But taxis were plentiful and pleasant.

Was a great location and had friendly staff

Breakfast was very good. Staff were friendly and helpful. Room was clean. Location close to airport was very useful. Just wish you offered a shuttle service to the airport, even if you charged a small fee.

Clean room & friendly staff. The best pasta dinner I had in two weeks!

Very friendly staff.

The room was spacious and comfortable with a nice view of the mountains. Breakfast was included with small options. Was 56 minutes from Pisa quick drive from the hotel.

The room was hot! Unfortunately due to regulations the A/C couldn’t be turned on until the beginning of May.

We booked this hotel because it said they have airport shuttle and it is 10 min away from airport since we are leaving early in the morning, however there was no shuttle service, although they will help you to call car service. So I felt this info was incorrect and misleading. We had to take taxi into center of Florence and took taxi back, we would booked other hotel in center of the city. Other than that, People were nice , we have no other issues.

Lovely hotel but only one pillow each and breakfast was totally disorganised. Can recommend going for dinner.