Dear Guest, We are truly sorry to hear that you feel this way. Please allow us to clarify that Proud Phuket follows a strict policy of transparent pricing, and we only charge for services that are clearly communicated and agreed upon by our guests — whether through direct booking or third-party platforms. If you believe there were any incorrect charges or misunderstandings, we would sincerely appreciate the chance to investigate. Kindly contact us directly at [hotel email or contact number] ] with your booking name and stay dates, so we can look into this matter thoroughly and resolve it as quickly as possible. We take all feedback seriously and are committed to providing fair and professional service to all our guests. Sincerely, Paul-Resort Manager