Best Western Plus Bentley Hotel & Spa

Explore Best Western Plus Bentley Hotel & Spa
8.4
Very Good
From 999 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

8.0

Service and Facilites

9.0

Traveler Reviews Best Western Plus Bentley Hotel & Spa

Number of reviews per page
20
40
Top reviews
Khimji
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel with friendly staff and a brand new gym. Plenty of parking space. Shame the swimming pool has was closed, especially during the heatwave. It would have been great if the had more choices for vegetarian food.
Mark
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel and restaurant staff
Sajad
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

the staff were amazing and the hotel took on a numbr of my requests and fulfilled them appropriately. The room was nice and location was good
Arturs
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Didn’t include that spa was out of order!!! Other then that it was great!
Dave
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4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lift out of order. Pool spa out of order. Room and bathroom very tired. Room layout was like something was missing. Bed uncomfortable. Only upside was free water and 2 packets of biscuits.
igor
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice place for a nice Good restaurant at walking distance
Elizabeth
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was clean but very dated with many signs of wear - rust on the shower and towel heater, mould around the silicon on the sink . Old fashioned alarm clock which was so bright and unable to turn off was annonying and had to be covered with a towel. The shared areas and outside also feel dated and showed main signs of wear. Staff were friendly and helpful and breakfast was Ok.
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Victoria
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8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great room. HUGE bed that I had to combat roll out of. The pool/gym facilities weren’t available and I didn’t know this before booking but everything else was perfect.
Gillian
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Excellent hotel. I can't find fault. Stayed with a dog which was great. Staff helpful with everything.
John
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10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Convenient for business travel and close to main roads. Breakfast had a good selection of items from continental offerings to the full fry up
Alan
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The shower control was basically the easiest to use but it might be beneficial to have a notice above it stating: "Water pressure is constant so the knob is to just alter the temperature"
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room excellent, upgraded to executive room, but on 2nd floor, with no lift working. This was OK, but only because we had very light luggage. We really need a ground floor room if there's no lift now, as we are both pensioners sand beginning to experience mobility issues with stairs.
Svjatoslavs
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8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good hotel, easy to get to. Not used any of the amenities, so cannot comment.
adesh
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with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent staff well mannered and helpful. Very clean
Kelvin C
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Asked for a quiet room but was anything but despite the hotel being virtuallly empty
Michael
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8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Breakfast was excellent, the rooms are a bit dated & the A/C didn’t work in my room
Christopher
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2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Given room by road side and told it met my request for a quiet room. No hot water
Chris
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Business
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good breakfast
John
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room nice enough. Tv bit temporamental. Pool not open , staff on desk absolutely wonderful . Most impressive I’ve seen for a long while . Didn’t have breakfast or go in bar. Very good value stay .
Stuart
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4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was not clean, asked to be moved to another room, this one was not that much better and no real apology. Foot order for dinner was wrong and during my meal I was asked to move table to accommodate a larger party that wanted to eat, not ideal when all other diners are looking at you. I’ve stayed here several times before but this visit was very poor.
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Number of reviews per page
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