Shrubbery Hotel, Ilminster

Explore Shrubbery Hotel, Ilminster
8.2
Very Good
From 228 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

9.6

Service and Facilites

8.6

Traveler Reviews Shrubbery Hotel, Ilminster

Number of reviews per page
20
40
Top reviews
John
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Excellent room .no 7...staff very helpful and friendly..Food was excellent.... especially the sticky belly pork starters Drinks very reasonably priced. Nice gardens to have a drink in the sun
Simon
icon-Business
Business
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Very nice hotel, quiet and comfortable. Lovely staff.
Tracy
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

I booked several rooms for friends all visiting Shindig festival. Due to personal circumstances within the space of a couple of months, i forgot to cancel some of the rooms for those who couldnt attend. When checking in the receptionist notified me of one room on a separate booking but NOT a further two under the same hotels.com booking reference which i had added in my friends name. The result was a hefty charge for both rooms for the whole three nights, which they made me pay! We stayed for 3 nights and at not one point was i notified. I am devastated. It was an extremely bad ending to what should have been a joyous time and a VERY costly error which could have been mitigated. I would avoid this hotel at all costs. Its obvious they didnt advise me so they could sting me with the full amount. Honestly, who can afford to pay for three hotel rooms for three nights but only need one!
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Michael Edward
icon-Leisure
Leisure
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

No food available on a Sunday evening.
Joyce
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Convenient for attending family event nearby. The room was pleasant and well equipped except for shower which needed fixing. Continental breakfast options quite limited. The evening meal was good and staff helpful. But there was no custard for the crumble.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

The hotel was fine, slightly dated but clean with a great shower. The bed was hard and not hugely comfortable. The worst part was that on the Saturday night the hotel had a huge function which was incredibly loud until past midnight. We were told on check in but that was useless as we had no other option by then! There were lots of drunk people blocking the entrance and smoking right outside so the entrance smelt bad and the outside tables were still covered with cigarette ends and empty bottles I the morning, also there was no parking reserved for hotel guests so we could not park when we got back. No staff were on hand to help either. Despite not being part of the event, no effort was made to put us in a room away from the event - in fact we were directly above the event room.
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Matthew
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Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

No complaints, friendly staff plenty of parking, we didn’t eat so can’t comment on the food. Lovely oldy worldly building which oozes character. Would definitely stay again.
Amanda
8.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

Good little hotel lovely breakfast pleasant staff would stay again
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Our room was spacious and well equipped. Generous servings at breakfast. Plenty of parking.
Mary
8.0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Nice hotel, very clean and wonderful breakfast
Sally
icon-Leisure
Leisure
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Lovely well looked after old building, the staff were excellent and made me feel very welcome
Michael
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

Just a one night stay to break up a long drive. Very friendly and welcoming staff. Clean and presentable. Didn’t eat there but very happy, no complaints.
Kit
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Booked one of the superior rooms for 2 nights, was quiet as requested, although the room doors are heavy and slam easily. Room was nice, a bit dated but in keeping with the rest of the hotel. Housekeeping had not put on the heating so the room was very cold on arrival and it took a couple of hours to warm up. No bathrobes as mentioned in the guest directory and the room information has not been changed since COVID. Duvet too small for the size bed. But staff were very friendly and the full breakfast was good, even if a bit pricey. A good 3* hotel, would stay there again.
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claudio
8.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

The Historical building and the excellent conditions makes it your experience different than the standard hotel environment. The dinner is exceptional, highly recommended.
Haider
icon-Business
Business
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

Good car park. Excellent room, spacious and comfortable. Main heater in room didn’t seem to be working properly but an additional plug in heater was also available in the room. Tried to call reception a couple of times with no answer (Christmas Eve).
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Enjoyed our stay, friendly staff nothing too much trouble. Lovely room with an excellent bathroom. Would stay again.
Anthony
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Excellent stay. Short notice booking for a family bereavement.
Marc
icon-Business
Business
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

Excellent service Exceeded expectation at cost Chris deserves a mention for excellent cust service
RICHARD
icon-Leisure
Leisure
6.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

They is no lift for disabled people also they don't clean your room unless you ask the to The staff where very helpful
Diane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Totally enjoyable the bed very comfortable
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