The hotel was in an excellent location - very convenient to downtown, train station, restaurants in Tottori - and was very pleasant. Staff was friendly and helpful. Hot spring bath was great

This was my first time staying at a ryokan and also one of the highlights of my trip to Tottori! The staffs were super welcoming from the moment I arrived. They gave me a tour of the ryokan and provided me with instructions about the amenities and services. I love that my room had a sunset view over the pond. I had a relaxing time doing my readings on the porch. I opted to include meals with my stay. They let me choose the times for my dinner and breakfast. It was my first kaiseki experience and I enjoyed every dish! I recommend going to dinner with your stomach empty because there were so much high quality foods! I definitely felt like I was at a fine dining restaurant. Lastly, the open air onsen was amazing. I had been to public bath at other chain hotels but this was my first time at an open air bath. All the 2 private and 2 public onsen were very clean and well kept and I got to enjoy all throughout my stay. They also have shuttle service to Tottori station so check in with front desk if you need a quick ride there. Thank you to all the staff at Kansuitei Kozeniya for being kind and attentive to me throughout my stay. I would definitely stay here again if I ever had another chance to visit Tottori.

Nice and cream room Friendly and helpful staff Easy to walk around Close to station

Great location not to far from the sand dunes and with in walking distance of pleanty of food and bars. The staff were very friendly and the dinner was great.

Great place if you want a nice relaxing private or public onsen. I would recommend renting a car if you plan on traveling the prefecture.

Phenomenal ryokan experience at a reasonable price. Extremely hospitable staff and serene ambiance. Highly recommend!!

Nicely maintained Japanese style hotel with hot spring bath. Excellent staff service. Good breakfast but no restaurant for dinner. Excellent hotel for a relaxing stay.

The staff at this hotel were amazing! They were incredibly friendly and helpful. We stayed in a Japanese style room and it was beautiful. Clean, well maintained and lots of room. They have a public and private onsen. The private onsen were beautiful and it was a very relaxing experience. I would highly recommend this hotel.

Amazing place!! Would definitely stay here again!

I had a lovely stay at this traditional Japanese Ryokan. The staff were so friendly and helpful; the room was a suite - spacious and elegant; the two private baths in the garden were superb; and the location was only a five minute walk from the Tottori Station (they'll even shuttle you back after checkout!) The breakfast included was delicious with lots of dishes (and not a buffet, which was nice.) Definitely a favorite that I'll stay at again and highly recommend to others.

Great service and culture experience, but pricey.

Excellent service! In price and location wise it is one of the best onsen hotel.

Hotel is in good location of Tottori. Onsen is good and helpful staff.

The hotel is clean and comfortable.

Really nice stay here. The staff are very friendly. Typical high class ryokan level of service. Has 2 private family baths as well as the big baths. Good location not far from the station and there are lots of restaurants near the station. My wife and I really enjoyed our 2 nights here.

아침식사는 일본식 정식, 그다지 질과 서비스가 좋지는 않았습니다. 객실은 겉만 일본식으로 보기 좋게 만든 느낌. 그러나 직원들의 서비스는 좋았습니다.

スタッフがみな親切で感じかよかったです。 駅からは徒歩10分くらいなのに車で送ってくれました

大雪の日で直前まで行けるか行けないかわからない中でも温かくお迎えいただき感謝しております。

スタッフの細かなもてなし、料理のバリエーションと味、温泉など、これまで泊まった宿の中で一番良かったです。また機会があれば宿泊したいです。

お料理もとても美味しく、お腹いっぱいになりました！ お部屋も綺麗で、隣の部屋の音など全くせず、ゆっくり休めました。また、いつか宿泊したいと思いました。