Fantastic place to stay

The property could do better by making it clean and repairing some Damaged areas. Also, offer of drinking water.

No A/C in the room. Called staff in and they turned off the heater and brought us a small desk fan. We were told “You have a fan anyway so it shouldn’t be warm.” There were three of us in the room with one small desk fan. We all had a hard time sleeping.

Bare basic stay - room was clean. You had to walk through a plume of smokers to the enter the lobby. Only one of two elevators working- heat was at 30°C in the room and wasn’t turned down after requesting it to be lowered- they said it’s on a central system.

The hotel had a sketchy vibe as soon as we arrived.

Rooms are dated. Had noisy neighbors who got kicked out but it took 2 hrs for security to wait for them to leave the whole time they were loud and keeping people awake at 2am. Hotel management wasn,t willing to offer anything in compensation.

Good experience

Surprised that my booked stay has no available per friendly room. Glad that the front desk staff was able to provide us with alternate room.

room is ok

Room was clean, bed comfy, and staff were very friendly! Only nitpick is I wish there was USB charging plugs, as well as a power plug near the desk for a laptop.

All the staff were amazing! Really

Nice stay! Loved it.

Hotel is rough but quiet enough. Scolding hot or ice cold shower was my main issue. Cheap enough to stay a night.

Toilet was broken. Stains on sheets

Rooms were in very rough condition. Flooring was all scratched up. Microwave was cracked along seam. Beds weren't made, covers were just thrown over. Coffee wasnt replaced, floor was very dirty, sticky. Room was cleaned but i had to wash the stickiness off the floor, it was extremely dirty. Curtains wouldn't close all the way. Water went hot and cold when you were showering.

Great staff! The hallway had people screaming/fighting on our last night. Reported it to the front desk but not sure if security came in. The fight took longer.

Great location

Rooms are untidy, washroom so small

The hotel staff and services were really very good but the local neighbourhood is not the greatest. The Bar and Games facilities are attracting less than desirable clientele who hang around the guest entries. They also had a disturbance in the hotel which require Edmonton Police to evict the unruly guests during our stay. This seems to be occurring at all the West Edmonton Hotels. We have now encountered this at this and 2 other locations. The desk, service and restaurant staff were very friendly and helpful. The breakfast at the restaurant was also reasonably priced, quick service and very good. The room was spacious, clean and otherwise quiet of traffic and other disturbances.

Very nice people good restaurant