Dear Ms. Maria S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Karawang. Please accept our sincere apologies for the disappointing experience you encountered. We are particularly concerned about the conduct of our Front Office team during check-in, as every guest deserves our full attention and professional service. We also regret that your non-smoking room had an unpleasant cigarette odor and visible cigarette marks, as well as the delay in responding to your request for assistance with the insect in your room. These incidents do not reflect the service standards we strive to maintain. Your feedback will be addressed with our Front Office, Housekeeping, and related teams to reinforce service professionalism, improve room inspections, ensure proper non-smoking room conditions, and enhance our response time to guest requests. We appreciate your positive comments about our strategic location, nearby dining options, and room comfort. However, we understand that these positive aspects do not compensate for the inconveniences you experienced. Once again, please accept our sincere apologies. We hope you will consider giving us another opportunity to provide you with the quality of service and hospitality you rightfully expect from Mercure. Warm regards, M Revy Gunadi Front Office Manager

Dear Mr./Mrs. a***s, Thank you for your wonderful feedback! We are delighted to know that you had such a positive experience at Mercure Karawang. Your kind words are truly appreciated and motivate our team to continue providing excellent service and a comfortable stay for all our guests. We look forward to welcoming you back to Mercure Karawang for another enjoyable experience. Warm regards, M Revy Gunadi Front Office Manager

Dear Mr./Ms. E*ke, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to know that Mercure Karawang was the right choice for your first visit to Karawang. We pride ourselves on the hotel's excellent location and proximity to many attractions, which made your stay even more worthwhile. Your compliments motivate our entire team to strive for the best service and comfortable accommodations for all our guests. We hope to welcome you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager

Dear Mr./Ms. V*a, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you felt comfortable throughout your stay and received friendly and helpful service from our team, especially during the check-in and check-out process. Your compliments motivate us to continue providing the best service and memorable experiences for all our guests. We hope to welcome you back to Mercure Karawang Hotel again. Sincerely, Revy Gunadi, Front Office Manager

Dear Valued Guest, Thank you for sharing your experience at Mercure Karawang. We are delighted to know that you enjoyed your stay and appreciated the convenient access to the car-free road on Sunday for your exercise activities. We are pleased that our location added value to your stay and provided an opportunity for you to enjoy a healthy and refreshing morning. Your kind feedback is truly appreciated, and we look forward to welcoming you back to Mercure Karawang for another enjoyable stay. Warm regards, M Revy Gunadi Front Office Manager

Dear Mr. Reza P., Thank you very much for taking the time to share your positive experience during your stay at Mercure Karawang Hotel. We are delighted to hear that you were consistently satisfied with our services, facilities, and pricing. Your continued trust in choosing Mercure Karawang Hotel is a deeply meaningful expression of gratitude to our entire team. We hope to provide you with a comfortable and memorable stay on every visit. We look forward to seeing you again at Mercure Karawang! Sincerely, M. Revie Gunadi, Front Office Manager

Dear Mr. Dodi T., Thank you very much for taking the time to share your experience at Mercure Karawang. We are delighted to know that you found our hotel comfortable and enjoyed your stay with us. Your kind feedback is truly appreciated and motivates our team to continue providing warm and memorable hospitality to all our guests. We look forward to welcoming you back to Mercure Karawang on your next visit. Warm regards, M Revy Gunadi Front Office Manager

Dear M*l, Thank you for taking the time to share your experience and feedback during your stay at Mercure Karawang. We apologize for any inconvenience you may have experienced. We are particularly saddened by the unfriendly experience with our staff and the response regarding the refrigerator not being cold. The information provided that the refrigerator was for display purposes only did not reflect the standard of service we expect. We also apologize for the inconsistency in the information about breakfast amenities, which should have been included in your booking details. This will be a priority for the front desk team to ensure that booking information and room benefits are accurately communicated to guests. We have forwarded all your feedback to the relevant team for evaluation and improvement to prevent such incidents from happening again. We hope you will give us the opportunity to improve your experience on your next stay. Sincerely, Revy Gunadi, Front Desk Manager

Dear Mr./Ms. A*n, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. We look forward to providing you with the best service in the future and welcome you back for your next stay. Sincerely, Revy Gunadi, Front Office Manager

Dear Mr./Ms. S*i, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable with our hotel and appreciated its convenient location near the city center. We hope to continue providing you with a pleasant stay. We look forward to welcoming you back to Mercure Karawang on your next visit. Sincerely, Revy Gunadi, Front Office Manager

Dear Ms. Listiyarta S.S., Thank you very much for your positive review and perfect rating for Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the condition of the bathroom and the amenities provided. We especially appreciate your attention to detail regarding the cleanliness and maintenance of the facilities, including the condition of the shower, bathtub, and sink. This motivates us to continue maintaining the hotel's maintenance standards to provide the best comfort for our guests. We are also pleased that Mercure Karawang Hotel's convenient location, easily accessible from Jakarta, is a convenient choice for you, especially for those traveling on overnight flights. We hope to welcome you back to Mercure Karawang Hotel for an even more memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager, Mercure Karawang Hotel

Dear Mr./Ms. Yanuar N., Thank you for taking the time to write a positive review and giving Mercure Karawang an excellent rating. We are delighted to know that the service and assistance of our team provided a memorable experience during your stay. We will continue to strive to provide friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager

Dear Ms. Mira S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you enjoyed your wonderful vacation with us. Guest satisfaction is our top priority, and your feedback encourages our entire team to continue striving to improve the quality of our services and facilities. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit and provide you with an even more memorable holiday experience. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Mr. Harris S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that your stay with us was memorable and enjoyable. We are also pleased to know that Mercure Karawang Hotel was the right choice for your weekend getaway. Such positive reviews are an encouragement to our entire team in providing the best service and creating memorable stay experiences for all guests. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit for another impressive experience. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted that you enjoyed your stay with us. Your compliment, "Never disappointed staying at Mercure," is invaluable and inspires our entire team to strive for the best service and maintain high standards of guest experience. Thank you for your continued trust in Mercure Karawang. We hope to welcome you back soon and provide you with another memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang Hotel. We apologize that your experience did not meet your expectations. We understand that value should reflect the price paid, and therefore we greatly appreciate your suggestions regarding the hotel's facilities that need improvement and the limited breakfast menu options. Please be assured that your comments have been forwarded to the relevant team for continuous evaluation and improvement. We are committed to constantly improving the quality of our facilities and food options to provide a more pleasant stay for all our guests. Thank you for your valuable feedback. We sincerely hope to welcome you back to Mercure Karawang Hotel again and provide you with a better experience on your next visit. Sincerely, M. Rewi Gunadi, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with all aspects of your stay, from the service of our staff and the comfort of your room to the amenities we provided. Such positive reviews are a great encouragement to our entire team in providing the best possible service to all our guests. Thank you for choosing Mercure Karawang. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location and had an overall pleasant stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service and memorable experiences for all our guests. Thank you for choosing Mercure Karawang. We look forward to welcoming you back on your next visit. Warm regards, M Revy Gunadi Front Office Manager