RS
Rika S.
Leisure
8.5
/10
Reviewed 3 day(s) ago
The facilities are pretty good. Unfortunately, my son's shorts were lost there.
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Accommodation's Reply
08 Jul 2026
Dear Ms. Rika S.,
Thank you for taking the time to share your feedback following your recent stay at Fraser Place Setiabudi Jakarta.
We are pleased to know that you enjoyed our facilities during your stay. However, we are sorry to learn about your child's missing shorts and understand how disappointing this experience must have been.
Please accept our sincere apologies for the inconvenience caused. If you have not already done so, we kindly invite you to contact our team directly with the details of the missing item. We will be more than happy to assist by conducting a thorough check with our Housekeeping and Lost & Found team.
Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
Best Regards,
Rizal H. Sultoni
General Manager





