8.6
Very Good
From 458 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.1

Location

8.7

Service and Facilites

8.6

People often mention about New Sun Hotel Nha Trang
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Distance to City Center (20)
Surroundings (19)
Staff Friendliness (17)
Accessibility (14)
Room Space (11)
Bedroom (11)
Bathroom (11)
Check-in/out Time (7)
Ambiance (7)
Hotel Area (7)
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Traveler Reviews New Sun Hotel Nha Trang

Number of reviews per page
20
40
Customer reviews
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Nguyen H. T. H.
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8.5
/10
Reviewed 3 day(s) ago
lovely staff, security guard is also very enthusiastic. Been there several times.
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P***m
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8.1
/10
Reviewed 6 day(s) ago
I rented a motorbike through the hotel, an old motorbike for 180k/day. The motorbike had a flat tire and they did not support the customer. When I told the hotel to change the motorbike, they said there was no motorbike left to change, so I rented another motorbike and after a while, the motorbike rental company sent another motorbike to ask me to change. I rented it until I returned it for half a day but they still charged me for 1 day, saying it was not counted as a half-day rental.
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Accommodation's Reply
26 Aug 2025
Dear P***m, The hotel thanks you and appreciates your comments. Best regards, Ho Vinh Phuong
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Q***c
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9.0
/10
Reviewed 1 week(s) ago
Staff are enthusiastic and attentive. Rooms are neat, clean and comfortable.
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Accommodation's Reply
25 Aug 2025
Dear Q***c, Thank you for sharing your positive experience during your stay. The hotel is very grateful. Best regards, Ho Vinh Phuong
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Duyn E.
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
suitable for families. close to the beach and restaurants. also quite close to places to go.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Duyn E. Thank you for your interest in New Sun Hotel. The hotel is very grateful. Best regards, Ho Vinh Phuong
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ngo
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great room ss staff is so attentive
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest Ngo T. V. A. The hotel is very pleased to read your comments during your stay. Best regards, Ho Vinh Phuong
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le xuan h.
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10.0
/10
Reviewed 3 week(s) ago
Friendly staff, clean rooms
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Accommodation's Reply
21 Aug 2025
Dear Le Xuan H. Thank you for your compliments to the hotel staff. Best regards, Ho Vinh Phuong
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Le Thi P. T.
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9.7
/10
Reviewed 3 week(s) ago
clean room, enthusiastic staff
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Le Thi P. T. Thank you for your compliments. The hotel is very grateful. Looking forward to seeing you again soon, Best regards, Ho Vinh Phuong
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D***O
icon-Staycation
Staycation
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5.9
/10
Reviewed 5 week(s) ago
The bathroom is very smelly, the room is cleaned every day but not changed.
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2 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest, The hotel would like to acknowledge your comments and sincerely apologize for any inconveniences that may have occurred during your stay. Best regards, Ho Vinh Phuong
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Lâm H. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
My family and I were very satisfied with our hotel booking. The staff were cheerful, especially the security guards were very enthusiastic, kind and cheerful. Will continue to support the next time I come to Nha Trang.
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2 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Lam H. T, Thank you and we are very happy that you are satisfied with the quality of hotel services. Best regards, Ho Vinh Phuong
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Lan A. Đ.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Clean room, convenient to the agarwood tower. Convenient to go to the central area. However, the bathroom is a bit inconvenient.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Lan A. D, The hotel appreciates your comments and looks forward to welcoming you back in the future. Best regards, Ho Vinh Phuong
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T***n
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
- Limited parking space (Don't rent a car here because the hotel is in an alley) - Unfriendly receptionist, Meeting the receptionist on the first day, he looked annoyed. The hotel is not dusty.
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6 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Guest, The hotel would like to thank you for your comments to improve the quality of service. Best regards, Ho Vinh Phuong
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Q***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very satisfied, rarely do I rate something but I am really satisfied with the hotel, from the receptionist to the security guard. The hotel is not very big but very clean, the equipment is still new. My room view is overlooking the sea, walking to the beach is also close. Next time I visit Nha Trang, I will come back.
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Guest, The hotel is very pleased to read your very positive comments. Wishing you good health, peace and happiness. Best regards, Ho Vinh Phuong
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武氏安
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8.5
/10
Reviewed 8 week(s) ago
Staff is very enthusiastic, room near the beach, price is reasonable
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Thank you for your continued support of New Sun Hotel. Wishing you all the best. Best regards, Ho Vinh Phuong
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T***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Ok Rat tot Ok
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Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for your kind comments. The hotel is very grateful. Best regards, Ho Vinh Phuong
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L***e
icon-origin-TRAVELOKA
5.0
/10
Reviewed 12 week(s) ago
The room is quite spacious but old, convenient to go to the beach or nearby, no smart TV. Especially the RECEPTIONIST (in the morning) is very UNPLEASANT, not wanting the guests to have a good experience or something. I have never been to a hotel where at 12:02 pm the guest did not come down to check out but called and said "It's time to check out, please check out" while from the day of booking until the check-in was more than 2 hours late, there was no call at all.
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7 people find it helpful
Accommodation's Reply
14 Jun 2025
Dear Guest, Thank you for staying at New Sun Hotel. The hotel appreciates your comments and will continue to improve the quality of our services. Best regards, Ho Vinh Phuong
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H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel is very OK, the price is very reasonable
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2 people find it helpful
Accommodation's Reply
14 Jun 2025
Dear Guest, Thank you for your compliments. The hotel is very grateful. Best regards, Ho Vinh Phuong
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Nguyen D. P. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Spacious room, comfortable, friendly staff, will come back if I have the chance
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Nguyen D. P. T, We would like to thank you for staying at New Sun Hotel Nha Trang. We look forward to seeing you again. Best regards, Ho Vinh Phuong
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Nguyen B. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel is located right in the center, the room is not big but the price is cheap and reasonable, the room is clean, from the hotel you can walk to the beach, near the agarwood tower and the square, the security guard is friendly and enthusiastic, if there is a chance I will come back to support
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5 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Nguyen B. D, Thank you for your kind words towards New Sun Hotel. The hotel is very grateful. Best regards, Ho Vinh Phuong
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H***à
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Friendly staff, hotel near city center. My mother and I have experienced it and are satisfied.
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Guest H***a, Thank you for your compliments. The hotel is very grateful. Best regards, Ho Vinh Phuong
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P***m
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
The room is spacious and clean, the bathroom is also large, there is a comfortable place to park motorbikes. The hotel has many services such as car rental, laundry and is also very close to the center, a short walk to the square and the beach, convenient for traveling. The receptionist is not very friendly and answers all questions. In conclusion, it is still a good experience in Nha Trang
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2 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear P***m, Thank you for your comments. The hotel will take note of the shortcomings and will seek to improve them. Best regards, Ho Vinh Phuong
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Number of reviews per page
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