Overall Ratings & Reviews The Highland Hotel by Compass Hospitality

Room was a bit of a mixture. New furniture and a comfortable clean bed. However it could really do with a paint and the window frames were dirty and peeling. Bathroom could have been cleaner and there was dirty soap left on the shower tray. Shour had no curtain or screen when we arrived although we eventually got on on our second day .Used pillow in the wardrobe so we had to ask for a clean pillow slip. The staff were lovely and the breakfast was good. A little investment in cleaning and paint would make all the difference

Hotel doing a good job with coach parties making it busy

The hotel is grand and getting on in years now. For instance the lift is ancient/quaint. However the room was very clean and comfortable. The hotel appeared to cater for a number of large coach parties so if you came down for breakfast at the wrong time the dining room was mobbed and you sometimes had to wait for some items. The staff were very pleasant and hard working and on occasion trying to keep up with the rush. Having said that overall we really enjoyed our stay. The hotel/Strathpeffer is very well situated for access to both the east and west coasts of the NC500 which is why we spend 2 nights here on the way out and one on the way back. A short drive to (maybe) see the dolphins at Chanonry Point and just 10 minutes to the Rogie Falls in the other direction.

Was upgraded following an issue with the toilet. The staff were lovely and very helpful. Breakfast was really good.

Had a great 1 night stay. Have stayed here a few times before but this was the nicest room. Had recently been done up with new carpet. Wasn’t the biggest room but was lovely. Lovely little town. Didn’t have breakfast this time. Will definitely be back. Staff friendly.

Property needed some investment. Staff were excellent. Meal was good. Would have liked a little more choice for evening meal. Generally good value a pleasant stay

COACH PARTIES MEANT INDIVIDUAL GUESTS GOT LITTLE ATTENTION. Breakfast was especially bad food and drink items were running out and not replaced young staff were taking one plate at a time to kitchen when there were dirty tables everywhere. Staff just seemd uninterested. One exeption was reception who was very good. Whole hotel a bit tired

What was once a grand hotel in its hey-day, it is now very tired, e.g. peeling paint, water stains on bedroom ceiling, etc. Very limited menu selection for evening meal, but food was the hotel's only saving grace. Everything else, sadly, had a Fawlty Towers vibe to it. The hotel needs a lot of investment and a complete overhaul of its staff training programme.

Lovely Hotel we itj character in the Scottish Higlands

Lovely place, been before, totally different this time, a couple of staff really rude, cleanliness is not great, carpet dirty, lots of cobwebs on inside of windows, hardly any alcohol on tap as staff said theyve not had an order from Easter, shocked to see the manager still there, after stories.

Staff very helpful, room was clean, it was as we expected it to be.

Charming town and hotel.

Had a wonderful time. Very relaxing.

The staff are friendly. Dinning room service great, and food good. Building and rooms in need of some refurbishment. Good location.

Beautiful old hotel. I arrived to a beautiful old hotel lodge lobby. It’s lined with fantastic old pinewood panelled walls. The staircase was also quite nice to look at. The staff were very friendly and parking was easy. My room was clean, nice and warm. Good hot water pressure, comfortable bed and it was quiet at night. I used the Highland Hotel as a base to drive around the Upper Highlands for a few days. Definitely a great pick. I didn’t eat or drink at the Hotel, but the bar looked good with plenty of comfortable places to sit. I had a nice stay. 👍

classic large hotel, great history. very quiet at the moment but staff were friendly, especially the lady behind the bar (and reception too!) Would stay again

Nice hotel, large entrance and reception hall. Room clean and warm. Well worth the cost.

Building itself looks very nice but definitely needs upgrades. First thing we've noticed was old single glazed windows without possibility to lock them. Cups was dirty with hair inside and spoons in the room looks like someone licked and left them on the table. Another thing is tiny radiators in such a big room. There is not a chance to heat the room with them. We needed to ask for additional heater which have been provided (small oil electric heater) but didn't make much difference as we woke up with ice on the window inside the room. Restaurant food... Well not much choice but dinner wasn't bad but breakfast... Don't know where to start. Barely few guests in there yet food lukewarm, dirty jugs, hairs on the food, coffee jugs empty and the guy who seems to be responsible for all the food served looks like he couldn't be less bothered. Only good thing in this place is attitude of receptionists. Both of them was really helpfull. Do we come back? Not.

We were given a pokey little room, (really small not enough seats) not as advertised on the website. The bathroom was from the 1970s, there was no TV,the telephone was unplugged. When we plugged it in it still didn’t work. The room smelled of mothballs with old fashioned furniture. As the phone didn’t work My husband had to go down to reception to complain about the lack of a TV. He was given another room key so we moved. This room was bigger and more modern with an updated bathroom. Although more up to date , some of the furniture was worn out- 2 chairs especially were totally worn out on the seat /back. To top it all, when we put the TV on, the reception was soo bad we could only get to watch 1 channel as every other channel froze/pixelated!

Always comfortable