1. Employees don't speak well. Since the call was not received Calling back to speak badly, what is there? Call me. Why is it so confusing? I suspect there is a personal problem. I worry about people calling. To speak like this So he said that he had booked the room to stay So I spoke a little better. 2. Check in. Front office was not willing to service. The expression is not smiling. Playing phone So we said that I had booked. Looked up in the face, like the color was not satisfied, spoke badly, asked for proof of booking, asked for a card. Is that we are customers, not enemies So sorry that if I hadn't spoken well Said that he had to ask for documents, otherwise being paid a salary Actually, we are full, not about asking anything. So we can't say that it's not about what you are asking for, but talking. There are a lot of good words to say to customers. And showing the attitude that impressed Requesting your documents is very small. This would probably not dare to stay again. And would tell others not to use the service