Overall Ratings & Reviews Hotel Riu Sri Lanka - All Inclusive

Everything was nice except it was Buddha Purnima and hotel didn’t inform us before that they wouldn’t serve alcohol that day we came to know after the check in

RIU was excellent in service and being an all inclusive, we didn't need to leave the property! Many choices on the menu to keep you there both for food and drinks. Lots of entertainment and activities throughout the day so never a dull moment. Would definitely recommend going with a group to make full use of the unlimited cocktails and beers. Has a kids club and kids pool too which keeps them occupied.

Lovely and clean but absolutely soulless. Stupid staff dressed up in childish costumes jumping on guests sunbathing on sun beds. Cheap limited choice of cocktails. We would never go back.

An absolutely wonderful hotel. Superb service from ALL staff. Wonderful pools and gym. Food was superb with a huge amount of choice.

We had an amazing experience at Riu Sri Lanka. More Kids friendly activities would have been great. Otherwise, it is a lovely place to stay to relax, eat and be entertained by a variety of events every night.

All Staff so friendly

Its was a great stay overall great experience.

Staff were amazing Rooms large but the floor gets slippy with the humidity Shampoo conditioner body lotion and shower gel Free re stock of fridge every other day with pop and juice and water tea coffee

Excellent hotel to relax and unwind!

NA

I booked 3 rooms for 2 nights. Positive: * Staff was very professional and very attentive. * Place was big with lots of activities * Food was good. Buffets have a lot of choice. * service was excellent * clean rooms Negative: * resort was way overcrowded. *Adult pool was overcrowded and dirty. * Pool had 80% men staring at us the whole time * People swimming in pool with regular cloths on. * drinks and cocktails selection are limited with them being watered down. * no bathroom or bed room amenities. * beach access no life guard and when you step on to the beach you get harrased by locals. Overall it will be a great place if they only allow people who stay overnight and not allow anyone on day pass. Cost of everything is a bit too high for resorts in Sri lanka.

When bigger crowd is there, staff I find it difficult to serve efficiently. May be the system needs an audit.

The property was clean and the service was excellent. Special mention to the head chef and staff at dining. The food was excellent at or above international standards. I loved the food and drinks here along with excellent customer service. Looking forward to coming back here and enjoying the wonderful hospitality of this place!!

The whole family got sick from the food

Great place to vacation

Fantastic beach. This hotel is the worst riu I’ve been at. We didn’t sleep at all due to the barking dogs in the street. The restaurants called a la carte at actually buffets as well and were limited in their operation. The staff was courteous and kind. The cleaning was done well. The location too close to a main road is a serious problem here through

Nothing

NA

The layout

Cleanliness, food, pools and most important the staff. Always attentive, eager to help, smiling and look like they enjoy themselves while Mali g you very welcome. The dining room and specially crew were great. The pool crew did an excellent job. Room was clean by wonderful attentive personnel.